As a Transactions Supervisor within JPMorganChase, you will supervise a team responsible for daily processing of document transactions and extraction of checks and remittances. Our operation enables customers to accept traditional paper-based payments from clients by capturing information with technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly and accurately as possible. A second objective is to expedite the posting of payment information allowing the customer to update their account records.
You will supervise a team of entry level and front-line employees and leverage your leadership and coaching capabilities to build high-performing, collaborative, and engaged teams. You'll use your basic understanding of innovation, market products, and artificial intelligence to find ways to make transaction processes better and enhance the customer experience.
Job responsibilities
- Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
- Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
- Resolve operational issues and escalate process delays to management, while fostering a collaborative and engaged team environment.
- Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
- Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
- Coach, train, and mentor team members to develop leadership and operational talent for future success.
Required qualifications, skills, and capabilities
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
- Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
- Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines.
- Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
- Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
- This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
- Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking.
Work Schedule: Saturday, Sunday, Monday, Tuesday, 7am-5:30pm
Shift Differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Security Clearance Requirement:
A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:
• Fingerprints
• Credit check
• Proof of U.S. Citizenship, Acceptable documents may include a U.S. passport, certificate of naturalization, or original/certified birth certificate.
• Verification of employment history
• Educational background
• Criminal record check
• Tax filing history (possibly)
• References
• Information on relatives including citizenship
• 7 Year Travel History
• 7 Year Residence History
• Government interview completion and favorable background investigation.
• Other relevant verifications as mandated by federal requirements
This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status
Employment is contingent upon the candidate’s ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.