Join JPMorganChase Home Lending Default Operations as an Operations Senior Specialist and play a critical role in protecting the integrity of our default servicing process. In this detail-driven position, you’ll review and execute key legal documents supporting multiple default lines of business—including foreclosure, bankruptcy, litigation, and loss mitigation—ensuring every packet is complete, compliant, and accurate according to procedures and templates. You’ll partner with internal teams and legal counsel, leverage core mortgage systems and e-signature technology, and apply published guidelines and procedures to validate essential loan and document data points (names, dates, amounts, and supporting records). If you thrive in a fast-paced environment, take pride in precision, and enjoy work that directly impacts customers and firm risk, this role offers meaningful responsibility and growth within Home Lending Default Operations.
As an Operations Senior Specialist in the Home Lending Default Operations team, you will review, verify, and execute legal documents supporting Home Lending Default Document Execution across lines of business including foreclosure, bankruptcy, litigation, and loss mitigation. You will ensure all document data is accurate and compliant with published guidelines and procedures.
Job responsibilities
- Adhere to Chase Sworn Document and Notary guidelines and maintain proper signing authority
- Execute sworn and non-sworn foreclosure and other documents after verifying all required information against loan records, i.e. mortgage, note, title search, prior assignments, system of record, etc
- Ensure factual accuracy of key data points within legal documents, i.e. dates, amounts, legal names, etc
- Review relevant systems (i.e. LPSD, MSP, LISA, Solomon Suite) to retrieve, verify, and record information for document execution
- Utilize electronic signature technology to process e-sign applicable documents efficiently and securely
- Prioritize work and adhere to departmental timelines for document execution, exception escalation, and defect documentation
- Monitor work queues and notifications to maintain accurate and timely execution of all documents and related documentation
- Engage legal counsel and communicate effectively to resolve discrepancies and ensure proper execution of documents
- Escalate special circumstances or unresolved issues promptly and follow up through resolution
- Maintain current knowledge of default/foreclosure requirements, firm policies, and jurisdictional nuances
- Ensure document packets forwarded to review groups are complete and accurate
Required qualifications, capabilities, and skills
- Experienced in financial services operations (e.g., mortgage, legal documents, default, asset recovery, bankruptcy, foreclosure
- Seasoned in default document review, within a legal, compliance, or financial services environment
- Proficient in using electronic signature platforms and other relevant software
- Skilled in Microsoft Word and Excel
- Educated with a high school diploma or equivalent
Preferred qualifications, capabilities, and skills
- Educated with a college degree or equivalent