About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Product Manager, Fleet and Mobility - Key Client serves as a hands-on, embedded technical partner working day-to-day with internal Visa teams and external partners to build, launch, and scale new fleet and mobility solutions, driving successful solution delivery. This role translates Visa platform capabilities - including VIP authorization, clearing, and payment processing frameworks - into clear, actionable implementation guidance, and leads technical problem-solving and solution design across markets and use cases alongside the Key Client.
Operating within a one-team model across Visa and our key client, the role accelerates delivery by removing integration blockers, aligning stakeholders, and enabling rapid decision-making. The ideal candidate is a subject matter expert in Visa processing and ecosystem integration, brings strong payments and fleet domain knowledge, and has a hands-on execution mindset - able to quickly ramp in as a highly responsive and trusted counterpart to the client’s team.
Key Responsibilities:
Embedded Technical Partnership:
- Serve as a hands-on, embedded technical partner working day-to-day with internal Visa teams and external partners to drive successful solution delivery.
- Operate as a highly responsive counterpart, ensuring consistent engagement and support to partner teams.
- Bring the right internal and external stakeholders together quickly to unblock decisions and accelerate progress.
- Support onboarding and enablement of partners by driving knowledge transfer and implementation best practices and ensuring Visa Client Services/various Visa Implementation teams configure and launch all platforms for successful solution delivery.
Technical Problem-Solving and Solution Design:
- Translate Visa platform capabilities (e.g., VIP, clearing, payment processing frameworks) into clear, actionable implementation guidance for partners across different markets and use cases.
- Lead technical problem-solving and solution design, providing direction on how to implement Visa capabilities effectively.
- Act as a subject matter expert on Visa processing and ecosystem integration, including issuer and acquirer capabilities and platform constraints.
- Provide guidance on system configurations, dependencies, and limitations, and identify practical paths to achieve desired outcomes.
Product Strategy and Ownership:
- Direct product strategy from conception and definition through implementation, ensuring alignment with Visa's fleet and mobility platform objectives and the key partner’s roadmap requirements (as per Visa AOP approvals)
- Identify new business and market opportunities within the fleet and mobility ecosystem; develop business plans and prioritize feature delivery across supply-side (fuel merchants) and demand-side (fleet platforms, FMOs) participants.
- Determine market and customer requirements and ensure consistency of new capabilities with Visa's organizational objectives and the key client’s platform specifications.
- Formulate and execute delivery plans to meet scope, milestone, and cost targets.
- Promote adoption of new technologies and industry-leading trends within fleet and mobility payments.
Acquiring, POS and Certification:
- Guide issuer and acquirer certification processes required for merchant onboarding and transaction readiness, with particular depth on the acquiring side.
- Drive product integration across POS acquiring ecosystems, including terminal enablement and acceptance flows.
- Champion merchant system readiness for fleet commercial products by working with terminal vendors and software companies.
- Ensure alignment with acquirer, processor, and network requirements across regions.
Execution and Go-To-Market:
- Support MVP delivery timelines, including pilot execution and integration milestones.
- Partner with regional teams to support go-to-market planning and execution across global markets, including Australia, & New Zealand, broader Asia Pacific, Europe, and other key regions; travel globally on-site as needed to support partner onboarding and alignment.
- Drive readiness for issuance, scaling from pilot to production deployment.
- Contribute to sales enablement through development of product collateral, demos, and technical FAQs.
Cross-Functional Collaboration and Operating Model:
- Collaborate cross-functionally with Product, Technology, Regional teams, and partners to ensure alignment and execution at scale.
- Ensure integration with VisaNet, issuer processors, and partner platforms including Pismo and CyberSource.
- Contribute to defining and refining the operating model and ways of working to optimize delivery and scalability.
- Track and report on key performance indicators to measure integration progress and product success.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
- Experience in applying Agile principles across design, development, testing, and product management.
- Experience in developing software capabilities to support sales, service, or customer relationship management functions.
- Experience in multi-tasking, organizing, managing, and implementing complex projects directly or through supervision.
- Experience in cross-functional collaboration with systems, marketing, and sales teams.
- Experience in product management or technical product roles within payments, fintech, or mobility platforms.
- Working knowledge of the card payment lifecycle, including VisaNet authorization, clearing, and settlement.
- Experience with issuer and/or acquirer certification processes, with preference for acquiring-side exposure.
- Familiarity with VisaNet or equivalent network processing environments.
- Comfort working with APIs, distributed systems, and platform integrations.
- Ability to work across multi-stakeholder initiatives in a cross-functional environment.
- Experience working in Agile environments across cross-functional teams
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Agile certifications such as CSM and CSPO, or their equivalent.
- Experience in identifying points of failure and formulating error-handling approaches for product resiliency.
- Experience in fleet, mobility, or commercial card ecosystems.
- Familiarity with closed-loop and open-loop payment models.
- Experience with platforms such as Pismo, CyberSource, or similar payment infrastructure providers.
- Understanding of transaction routing, resiliency, and failure handling in payment systems.
- Exposure to product rollouts across multiple regions; APAC experience preferred.
- Regional knowledge of ANZ or Europe/UK payments or fleet & mobility markets is advantageous but not required.
- Requires digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.