Licensing Senior Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

Job Description

Client Services partners with Visa’s clients globally, providing expertise and operational support to help them successfully launch, grow, and manage their payments businesses. Within Client Services, the Licensing team supports clients throughout their lifecycle while helping protect the integrity of Visa’s network.

As a Licensing Senior Manager, you’ll lead complex and high-impact licensing matters, partnering with clients and teams across Visa to assess requirements and risks and develop effective solutions. You’ll provide trusted guidance, translate complex information into clear recommendations, and identify opportunities to improve processes and ways of working.

This is also a people leadership role. You’ll lead and develop a team, set priorities, provide coaching and guidance, and create an environment where people can grow and deliver high-quality outcomes.

Digital fluency is important in all our roles, and you’ll be encouraged to use emerging technologies, including Generative AI tools such as ChatGPT and Microsoft Copilot, to support your day-to-day work.

Key Responsibilities

• Lead complex, sensitive, and high-impact licensing cases from initial assessment through to successful completion.
• Provide expert guidance to clients and internal stakeholders on licensing and onboarding matters, including business expansion, sponsorship arrangements, ownership changes, mergers and acquisitions, license changes, and terminations.
• Interpret licensing rules, eligibility criteria, regulatory requirements, and market considerations, translating them into clear and practical recommendations.
• Apply sound judgment to complex or ambiguous situations, identifying risks and proposing clear options and recommended solutions when escalation is required.
• Lead cross-functional collaboration across relevant teams to resolve complex cases, manage dependencies, and deliver effective outcomes.
• Represent Licensing in client and internal discussions, clearly communicating requirements, decisions, risks, dependencies, and timelines.
• Oversee licensing activities and data quality, ensuring potential issues are identified early and stakeholders have the information needed to make timely decisions.
• Consider the operational, regulatory, commercial, client, and technology implications of licensing decisions.
• Identify recurring challenges and opportunities to improve licensing processes, controls, tools, documentation, and service quality.
• Translate business needs into clear requirements for process and system improvements and support their successful implementation.
• Act as a subject-matter expert anda escalation point for the wider Licensing team, helping colleagues strengthen their knowledge and solve future issues more independently.
• Lead and develop team members by setting clear expectations and priorities, allocating work, providing regular coaching and feedback, and supporting their professional development.
• Build team capability through effective onboarding, knowledge sharing, development planning, cross-training, and stretch opportunities.
• Create an inclusive and collaborative environment where team members feel empowered to raise risks, share ideas, take ownership, and continuously improve.
• Support effective team operations through workload management, prioritization, resource planning, and appropriate coverage.

Visa requires at least 3 days in Warsaw office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

We’re looking for an experienced people leader who combines strong client focus with sound judgment, collaboration, and the ability to navigate complex business and regulatory environments.

• Relevant professional experience, supported by a Bachelor’s Degree or an Advanced Degree in a relevant field, or equivalent professional experience.
• Experience in financial services, payments, licensing, regulatory operations, risk, compliance, client onboarding, or another regulated environment.
• Experience leading complex licensing, regulatory, onboarding, due-diligence, or client-lifecycle matters with a high degree of independence.
• People leadership experience, including setting priorities, allocating and reviewing work, coaching and developing others, providing feedback, and building an effective and engaged team.
• Strong client-facing and consultative skills, with the ability to communicate complex topics clearly and confidently.
• Experience leading cross-functional work and bringing multiple stakeholders together to resolve issues and achieve outcomes.
• Strong judgment and problem-solving skills, with the ability to navigate ambiguous situations, evaluate risks, and make clear recommendations.
• Ability to manage competing priorities, high volumes of work, deadlines, and sensitive matters while maintaining attention to detail and quality.
• Ability to work effectively across different cultures, functions, and locations in a global environment.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

We’d Also Value

• Strong knowledge of the payments industry and end-to-end client licensing processes.
• Experience leading geographically distributed teams or supporting talent, succession, workforce planning, hiring, or organizational change activities.
• Experience improving operating models, processes, controls, service standards, or quality approaches.
• Experience working with databases, workflow tools, case-management platforms, reporting tools, or user-acceptance testing.
• Experience translating complex technical, regulatory, operational, or commercial information into clear business recommendations.
• A track record of process improvement, enhanced client experience, risk reduction, or improved delivery.
• A growth mindset, resilience, and confidence leading teams through uncertainty and change.

Projects You’ll Be Part Of

• Simplifying and strengthening licensing processes for prospective and existing Visa clients, including non-bank and emerging client types.
• Leading cross-functional initiatives that improve service quality, decision-making, control effectiveness, operational efficiency, and client experience.
• Shaping requirements and supporting the adoption of licensing workflow, case-management, data, reporting, automation, and AI-enabled capabilities.
• Developing consistent standards and reusable playbooks while ensuring that regional regulatory, legal, and market requirements are appropriately addressed.
• Building team capability through clear roles and responsibilities, knowledge sharing, structured training, coaching, and development planning.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.