About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Team Summary
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.
VCA-X is VCA's global delivery capability, designed to scale high-value solutions across Regions through multidisciplinary teams, common delivery standards, AI-enabled assets, and continuous learning from delivery. Working in partnership with Regional teams and Practice Areas, VCA-X enables consistent, efficient, and scalable delivery while maintaining client and market relevance.
Program Management is a core pillar of the VCA-X operating model. It provides the integrated planning, orchestration, and delivery management required to scale delivery across multiple use cases, teams, and geographies.
The role operates as one of three core delivery leadership pillars within VCA-X, alongside Specialist & Consulting Delivery and Data & Analytics Delivery. It will form part of the VCA-X Leadership Team, and report directly to the Head of VCA-X.
What a Senior Manager, Program Management, VCA-X does at Visa:
The Senior Manager will run critical operating and execution processes that translate the VCA-X strategy into measurable plans, governed delivery, and consistent outcomes across Regions. Working with VCA-X leadership, market leaders, Practice Areas, the AI Build Team, and delivery teams, this role will support strategy formulation, define milestones and measures, manage governance cadences, oversee demand intake, strengthen quality and compliance, and govern automation and efficiency initiatives.
Strategy Execution & Performance Management
- Support formulation and periodic refinement of the VCA-X strategy by converting strategic priorities into executable workplans.
- Define objectives, metrics, milestones, dependencies, and delivery roadmaps; track progress and drive corrective action.
- Prepare concise performance reporting and decision materials for VCA-X leadership.
Governance, Quality & Compliance
- Define governance forums, decision rights, escalation paths, and operating cadences; own agendas, actions, and follow-through.
- Develop and govern quality frameworks, delivery controls, review checkpoints, and acceptance standards across the portfolio.
- Ensure compliance with relevant Visa policies, documentation standards, and agreed delivery processes.
Demand Intake & Portfolio Operations
- Own the end-to-end demand intake process, including qualification, prioritization, sizing, routing, and status visibility.
- Maintain an integrated view of demand, commitments, capacity, delivery health, risks, and dependencies.
- Coordinate mobilization and execution across Specialist, Consulting, Analytics, Engineering, and vendor teams.
Market Coordination & Stakeholder Management
- Partner with Regional and market leaders to advance the VCA-X agenda, build demand pipelines, clarify commitments, and remove execution barriers.
- Drive cross-functional alignment, document decisions, and ensure timely closure of actions and escalations.
Automation & Operational Efficiency
- Define and govern the automation and efficiency agenda across program-management and delivery processes.
- Prioritize opportunities, establish baselines and benefits measures, and track adoption and realized impact.
- Standardize tools, templates, and practices to improve speed, predictability, and scalability.
Why this is important to Visa
Scaling VCA-X requires disciplined execution, transparent governance, and reliable operational controls. This role will help convert strategy into measurable delivery, strengthen quality and compliance, and create the operating rhythm needed to scale efficiently across markets and use cases.
Qualifications
Basic Qualifications:
· Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Engineering, Operations Research, or a related quantitative discipline.
· 12+ years of experience in program management, business operations, consulting operations, transformation, or professional-services delivery.
· Demonstrated experience translating strategy into operating plans, milestones, metrics, governance routines, and execution discipline.
· Strong portfolio, demand-management, quality-management, risk, and compliance capabilities in a complex matrixed environment.
· Ability to influence senior stakeholders, coordinate across geographies, and drive decisions and follow-through without direct authority.
· Strong analytical, problem-solving, communication, and executive-reporting skills.
Preferred Qualifications:
· Experience building or scaling shared services, centers of excellence, or global delivery operations.
· Experience governing automation, AI-enabled delivery, workflow redesign, or operational-efficiency programs.
· Knowledge of payments, financial services, consulting, or managed-services environments.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.