In this role, you will be responsible to provide onsite and remote first-line/second-line technical support for all IT systems, end-user devices, and services within the assigned region. This role forms part of the Regional IT Service Delivery structure and is responsible for resolving day-to-day user incidents, maintaining asset accuracy, and ensuring that all activities are logged and tracked via the ServiceDesk platform.

Key Responsibilities

Providing first-line/second-line onsite and remote technical support to end-users on hardware, software, and connectivity issues.
Loging all incidents and service requests on the ServiceDesk system, ensuring accurate documentation and timely updates.
Installing, configuring and maintaining desktops, laptops, mobile/tablet and peripheral equipment
Resolving incidents and service requests assigned via the Service Desk system timeously and accurately.
Performing basic physical checks on infrastructure components such as cabling, patch panels, and access points, under the guidance of the IT Administrator.
Ensuring all issued IT assets (laptops, desktops, mobile devices, printers) are recorded accurately.
Conducting daily visual checks of site communication rooms (temperature, UPS power, indicator lights).
Enforcing compliance with IT security, hardware, and software standards.
Ensuring proper adherence to policies on data handling, backups, and password security.
Supporting rollouts of new systems, devices, or software by assisting with end-user training.
Ensuring proper adherence to policies on data handling, backups, and password security.

IT Technician

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