Join our Marketing Research team as a Sr. Associate where you will have the opportunity to be creative and resourceful using strong research skills as part of our Insights Center of Excellence.
As a Senior Associate on the Insights team, you will translate complex customer/consumer signals into clear, actionable insights that shape strategy across the business. In this fast-paced, high-visibility role, you’ll lead qualitative and quantitative research projects and market research vendor partnerships end-to-end—synthesizing findings, identifying compelling insights for our business partners and championing the voice of the customer. Your impact will drive smarter decisions and elevate customer experiences.
As a Market Research Senior Associate, you will have the opportunity to utilize your broad skillset spanning a range of research methodologies. You will focus on the consumer, manage multiple projects, and interact with various stakeholders. Your role will be crucial in delivering high-quality work in a fast-paced environment. This role provides an excellent opportunity to showcase your project management skills and passion for research and consumer insights.
Job responsibilities
- Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users
- Select and manage research vendors to deliver research on time and on budget
- Manage multiple projects and workstreams concurrently
- Synthesize research findings and create relevant, revealing, and inspiring reporting
- Prepare presentation materials for senior management
- Deliver recommendations with confidence and consideration for diverse stakeholders
- Champion the voice of the customer within the business and across functions
- Play an active role, contribute to strategy discussions
- Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions
- Identify and document best practices, and drive implementation
Required qualifications, capabilities and skills:
- 4+ years of experience in market/consumer research
- Independent and self-motivated, able to create structure and direction out of ambiguity
- Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
- Strong communication, interpersonal, and project management skills
- Analytical and conceptual thinking; ability to understand systems and processes
- Proactively seeks guidance, clarification and feedback from others
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BA/BS degree required
Preferred qualifications, capabilities and skills:
- Master's degree in Marketing Research or related field
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Experience with Financial Services