Who we are looking for

Alternative Investment Solutions (AIS) provides administrative fund services to Alternative Investments Funds and Clients including Hedge Funds, Private Equity and Real Assets Funds. We deliver customized services to our clients, operating in 13 countries supporting all global regions.

We are seeking a highly accomplished senior leader to run State Street’s Alternatives Operations across Singapore and Hong Kong, with accountability for both Hedge Fund and Private Markets servicing spanning Fund Accounting, Alternatives Middle Office and Investor Services. Reporting to the Alternatives EMEA & APAC COO, this role will strengthen end-to-end ownership across the two locations and position the platform for scalable, well-controlled growth. The successful candidate will bring strong executive presence, strategic judgment, operational depth and the ability to influence senior stakeholders across a complex global organization. This leader will be expected to operate with clarity, pace and discipline while leading a sizeable, multi-disciplinary operations platform through continued growth, transformation and change.

Why this role is important to us

This is a critical senior leadership appointment within State Street’s AIS organization, accountable for unifying delivery across Singapore and Hong Kong, strengthening end-to-end ownership and positioning the platform for sustainable growth. The role will provide clear executive accountability for service quality, operational resilience, risk and control discipline, productivity, talent development and the delivery of consistent, high-quality outcomes for clients and stakeholders across both locations – supporting the integrated APAC operating model owned by the Alternative APAC COO.

What you will be responsible for

Critical business priorities:

• Provide senior leadership for the Alts operations teams across Singapore and Hong Kong, covering both Hedge Fund and Private Markets servicing across Fund Accounting, Alternatives Middle Office and Investor Services.

• Shape and execute a more integrated operating model across the two locations that strengthens end-to-end accountability, simplifies governance and supports scalable growth, aligned to the broader APAC operating model.

• Collaborate with regional business and product leadership to advance strategic growth initiatives, support complex commercial opportunities and ensure operational capabilities effectively enable client acquisition, retention and sustainable revenue growth.

• Lead strategic transformation across technology, process, data, controls and organizational design, with a clear focus on service excellence and long-term platform efficiency.

• Own the delivery of complex daily operations – including NAV production, middle-office trade lifecycle and investor servicing – with robust oversight of vendor-supported activities, critical processes and client-impacting services.

• Act as the senior escalation point for Singapore and Hong Kong on operational matters, strategic client priorities, service performance and new business readiness.

• Strengthen the risk and control environment while driving productivity, operational discipline, simplification and continuous improvement, meeting regulatory expectations.

• Build trusted partnerships across business, product, client service, technology, risk, finance and regional leadership teams – including State Street’s global operations hubs – to deliver shared priorities.

• Maintain senior accountability for client experience, service governance, relationship engagement and timely resolution of client-impacting issues.

• Apply strong APAC market and cultural awareness to lead effectively across both locations and promote an inclusive, collaborative and high-accountability environment.

• Develop a deep, diverse and resilient leadership bench through deliberate talent development, succession planning and disciplined performance management.

As a Managing Director you will:

• Champion differentiated client outcomes by aligning stakeholders, resolving complex issues and ensuring service delivery supports broader commercial and relationship priorities.

• Ensure timely, accurate and well-controlled delivery of NAV calculations, financial reporting and investor reporting across relevant platforms and client mandates, spanning both Hedge and Private Markets.

• Convert performance insights, client feedback and risk indicators into practical action plans with clear ownership, measurable outcomes and disciplined follow-through.

• Maintain strong accountability for regulatory compliance, operational risk management, issue remediation and adherence to applicable policies, standards and control expectations.

• Engage and influence senior global and regional stakeholders to align priorities, share best practices and advance a consistent, scalable and resilient operating model.

• Lead business continuity planning and execution, ensuring operational resilience, governance discipline and readiness across both locations and critical services.

• Identify and deliver transformation, automation, standardization and capacity-creation opportunities that improve productivity, control, transparency and client experience.

• Lead a multi-location team through clear direction, strong communication, effective delegation, leadership development, employee engagement and succession planning.

What we value

The Managing Director will be expected to operate as a senior enterprise leader within AIS, bringing strategic judgment, commercial awareness, operational excellence, strong control discipline and a deep commitment to people leadership. We value leaders who can:

• Navigate a large global organization with confidence, build trusted senior relationships and create an effective stakeholder network across business lines and functions.

• Lead effectively in a matrixed environment by aligning stakeholders, managing competing priorities and resolving areas of complexity or contention with sound judgment.

• Build, develop and inspire high-performing operations teams with a clear focus on accountability, engagement, inclusion and execution excellence.

• Communicate with clarity and executive presence across clients, third parties, senior leaders, peers and large regional teams.

• Lead and sponsor change management, transformation and operating model programs in complex, regulated and multi-location environments.

• Execute with pace and discipline under challenging circumstances, maintaining focus on risk, quality, client outcomes and delivery commitments.

• Coach, influence and collaborate across locations, including virtual teams, to drive shared ownership and enterprise-wide outcomes.

• Demonstrate strong cultural intelligence and the ability to lead across the Singapore and Hong Kong markets with respect, openness and consistency.

• Role-model inclusion, flexibility, integrity and respect when working with colleagues from diverse backgrounds and locations.

Education & Preferred Qualifications

• Bachelor’s degree required; degree in finance, accounting, economics, business management or a related discipline preferred.

• Excellent written and spoken English communication skills, with the ability to present complex matters clearly to senior audiences.

• Strong interpersonal, influencing, negotiation and relationship management skills across senior stakeholders and complex client situations.

• 15+ years of financial services experience, including senior leadership of large-scale, multi-location operations teams.

• Extensive experience managing and delivering fund accounting, financial reporting and/or alternative investment servicing capabilities across both Hedge Fund and Private Markets.

• Proven business unit management experience, particularly with complex institutional clients requiring significant senior-level engagement.

• Deep knowledge of the financial services industry, with strong understanding of investment management, private markets and alternative investment operations, including hedge fund and private markets fund structures and platforms such as Geneva, Investran and Paxus.

• Familiarity with the APAC regulatory and market landscape (MAS, SFC, HKMA) and a broad range of alternative investment structures (BDCs, Interval Funds, ELTIFs, Variable Capital Companies (VCCs), etc.) would be an advantage.

• CFA, CPA, MBA or equivalent professional qualification would be an advantage.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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