Job Description

Senior Provider Relations Analyst

Location: Little Island, Cork (with travel to provider sites as required)Company: Laya HealthcareDepartment: Provider RelationsReporting to: Provider Relations Manager

About the Role

At Laya Healthcare, we are committed to delivering exceptional value and healthcare outcomes for our members. We are seeking a commercially focused and highly analytical Senior Provider Relations Analyst to join our Provider Relations team.

This is a key role within the business, responsible for providing strategic analysis, reporting, forecasting and insight to support provider contract negotiations, cost containment initiatives, and business decision-making. The successful candidate will work closely with senior stakeholders across Claims, Provider Relations and the wider organisation, helping to drive performance and ensure Laya continues to achieve best value from its healthcare provider partnerships.

The role offers a unique opportunity to combine advanced analytics, commercial awareness and stakeholder engagement while influencing decisions that directly impact claims performance, healthcare costs and member outcomes.

Key Responsibilities

• Deliver claims data modelling, reporting and analysis to support the Provider Relations team.
• Develop and maintain Power BI dashboards and self-service reporting solutions to provide valuable business insights.
• Monitor and track claims trends, forecasting performance against budget and identifying cost-saving opportunities.
• Support contract negotiations through comprehensive analysis of hospital activity, healthcare costs and provider performance.
• Produce in-depth analytical reviews and recommendations to inform provider strategy and decision making.
• Support the maintenance, renewal and administration of provider contracts and provider rate structures.
• Drive reporting automation and continuous improvement initiatives across the Provider Relations function.
• Perform quality control checks and governance reviews on key provider and contract data.
• Present complex analytical findings and recommendations to senior management and executive stakeholders.
• Collaborate with internal teams to enhance data quality, reporting capabilities and strategic decision-making.
• Support and deputise for the Provider Relations Manager during provider meetings, discussions and negotiations when required.

Skills & Experience

• Strong analytical experience in a data, reporting, business intelligence or financial analysis role.
• Advanced Microsoft Excel skills with the ability to manage and analyse large data sets.
• Experience using reporting and analytics tools such as Power BI, SQL, Tableau, SAS or similar platforms.
• Proven ability to transform complex data into meaningful business insights and recommendations.
• Excellent written and verbal communication skills with the ability to present findings to senior audiences.
• Strong stakeholder management and influencing skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience working within healthcare, insurance, provider management or a related industry is advantageous.
• Commercial awareness and the confidence to challenge, influence and provide recommendations.

Qualifications

• Bachelor's Degree or equivalent qualification required.
• Qualification in Business, Finance, Data Analytics, Accounting or a related discipline is desirable.
• Experience with healthcare claims analysis, provider contracting or healthcare operations is advantageous.
• Commitment to ongoing learning and development within the analytics and data management space.

What We're Looking For

• A highly motivated and commercially minded analyst who enjoys solving complex business challenges.
• A confident communicator who can build strong relationships with stakeholders at all levels.
• An individual who is comfortable working with large data sets and turning information into actionable recommendations.
• Someone who is proactive, innovative and continuously seeks opportunities for improvement.
• A collaborative team player with strong attention to detail and accountability.
• A professional capable of representing the business and supporting strategic provider discussions when required.

Why Join Laya Healthcare

• Join a high-performing team that plays a critical role in managing healthcare costs and provider relationships.
• Work closely with senior leaders and key stakeholders across the business.
• Contribute to strategic projects that have a direct impact on business performance and member value.
• Access opportunities to further develop your analytics, business intelligence and commercial skills.
• Be part of a collaborative organisation focused on innovation, continuous improvement and delivering excellent member outcomes.
• Enjoy a hybrid working environment with flexibility and support.

Diversity, Equity & Inclusion

At Laya Healthcare, we are committed to creating a workplace where everyone feels valued, respected and empowered to succeed. We believe diversity of thought, background and experience strengthens our teams and enables us to better serve our customers and communities. We welcome applications from candidates of all backgrounds and encourage individuals to bring their authentic selves to work.

Equal Opportunities Employer

Laya Healthcare is proud to be an equal opportunities employer. We are committed to providing a fair and inclusive recruitment process and do not discriminate on the basis of age, disability, gender identity or expression, family status, marital status, race, religion, sexual orientation, membership of the Traveller community, or any other characteristic protected by law. We are dedicated to building a workforce that reflects the diverse communities we serve.

Closing Date: 26th of October