Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
As part of the Operations Team, the Stock Administrator ensures the stock management of the boutique including main safe and daily safe optimum organization. She / he aims for operational excellence to support the boutique daily business.
STOCK OPERATIONS
- Manage the stock in the main safe - Receive stock (physically & system), transfer pieces, handle special products requests for CP, and ensure efficient organization of main safe
- Manage the daily safe & boutique windows Replenishment - Ensure daily replenishment according to daily routine process & in line with products list agreed with Boutique management, propose alternative when facing shortages and follow-up pieces’ movements within the boutique (CP, safe…)
- Token processes - Proceed with daily checks of tokens. Follow Maison processes and guidelines, and support Boutique team
- Contribute to document management (delivery notes, mails…)
- Ensure the back-office area is properly set-up
- Inventories & Pricing follow-up : Perform weekly & monthly stock counts according to boutique inventory schedule, perform yearly inventories in collaboration with RBO team, perform random checks of price tags and update price tags whenever needed
- Follow-up & prepare omni-channel orders
- Ensure good practices on product storage and manipulation - know how to handle HJ pieces (manipulation, stock specifications, transfer requirements…)
GENERAL BOUTIQUE OPERATIONS
- Work as a team in close collaboration with Boutique Admin & CS Admin
- Comply with Maison’s policies & abide by procedures
- Support CS Admin in CS Stock Management when needed - Receive CS (physically & system), prepare transfers and control all repairs (visual check) at reception
- Act as a back-up for Boutique & CS Admin whenever necessary to ensure continuity in boutique operations
- Aim for operational excellence as a key member of the BOH team
- Escalade feedbacks and propose improvements for existing processes when relevant
TEAM DEVELOPMENT & TEAM SPIRIT
- Support the boutique team in handling phone enquiries & CRC emails
- Develop personal knowledge & skills through self-training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
- Raise awareness of back-office activities among the sales team & train her/his backup
- Contribute to positive team spirit & actively participate in the day-to-day boutique life
CLIENT EXPERIENCE & IN-STORE JOURNEY
- Support the boutique team in handling phone enquiries & CRC emails
- Helps organizing sales desks and ensures tidiness of the sales floor, jewelry windows with regular checks
MAISON IDENTITY & EXPERTISE
- Have basic knowledge on High Jewelry, Jewelry, Watchmaking, and Stones (for quality purposes)
- Develop operational knowledge & skills