Job Summary
• Ensure the availability, reliability, performance and security of assigned business-critical production applications through effective monitoring, operational support and timely incident resolution.
• Safeguard production by ensuring changes and releases are properly tested, approved and implemented in accordance with governance, risk and control requirements.
• Improve operational resilience by proactively identifying risks, eliminating recurring issues, automating support activities and continuously enhancing production processes and system stability.
Ideal candidate
- Able to do ON Call support, 2 weeks once with standby allowance provided
- Must have skills:
• Mainframe development or support knowledge
• COBOL, CICS, Easytrieve, JCL, VSAM
• Linux, Scripting, Python, Java and APIs
Key Responsibilities
Production Engineering
• This is an individual contributor role responsible for hands-on production engineering and end-to-end operational support of assigned applications, with no formal people-management responsibilities.
• Manage application and batch processing health, respond to alerts, incidents and service requests, and restore services within agreed service levels while minimising business and client impact.
• Perform incident investigation, root-cause analysis and problem management; implement sustainable corrective and preventive measures to reduce recurring failures.
• Support controlled change, release and deployment activities, ensuring implementation readiness, required approvals, rollback arrangements and post-implementation validation.
• Maintain application resilience through disaster recovery, business continuity, capacity, performance, security, risk and control activities.
• Collaborate with business, development, infrastructure, vendors and other technology teams to resolve issues, manage dependencies and deliver reliable end-to-end services.
• Improve operational efficiency through automation, proactive monitoring, runbook enhancement, knowledge management and continuous service improvement.
• Maintain accurate operational documentation and provide clear, timely reporting and stakeholder communication during incidents, changes and service reviews.
Skills and Experience
Must-have Skills
• Mainframe development or support knowledge
• COBOL, CICS, Easytrieve, JCL, VSAM
• Linux, Scripting, Python, Java and APIs
Other Skills
• Incident, Problem and Change Management
• Operational Resilience and Risk Controls
• Stakeholder Communication and Collaboration
Motivations
• Energised by solving complex technical challenges, protecting business operations and continuously improving systems through collaboration, precision and proactive problem prevention.
Qualifications
• Key Experiences: Solid hands-on experience supporting business-critical mainframe applications across online CICS and batch-processing environments, including production monitoring, incident resolution, root-cause analysis, problem management, controlled changes and operational resilience. Strong working knowledge of COBOL, CICS, JCL, VSAM and Easytrieve, with experience collaborating across development, infrastructure, business and vendor teams. Exposure to Linux, scripting, automation, Java, Python and APIs would be advantageous.
• Certifications / Qualifications (only where mandatory): Bachelor’s degree in computer science, Information Technology, Engineering or a related discipline, or equivalent relevant professional experience. Relevant certifications such as ITIL Foundation, IBM mainframe, Linux, cloud or DevOps certifications are advantageous but not mandatory.
• Languages: Proficiency in spoken and written English, with the ability to communicate technical and operational matters clearly to diverse stakeholders.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.