Requisition ID: 275786
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.
Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.
Let’s shape the future of banking together!
What you will be doing:
As a Bilingual Inbound Fraud Analyst, you will help protect our clients and Tangerine by responding to inbound fraud-related inquiries and reviewing unusual account and card activity.
You will combine strong customer service, sound judgment and attention to detail to help clients navigate potentially stressful situations involving suspected fraud, lost or stolen cards and disputed transactions. You will also work closely with other teams across the Bank to minimize fraud risk while delivering a positive and supportive client experience.
Is this role right for you? In this role, you will:
- Respond to inbound telephone and written inquiries from clients and other Bank departments regarding suspected fraud, unusual activity, lost or stolen cards, disputed transactions and related concerns.
- Authenticate clients, review unusual account or card activity and gather the information required to investigate and document potential fraud.
- Authorize legitimate transactions or decline highly suspicious transactions based on established fraud procedures, controls and available information.
- Complete online fraud reports, accurately itemize fraudulent or disputed transactions and take the appropriate action to support timely resolution.
- Assist with card replacements and ensure accounts are appropriately updated across all applicable systems when cards are reported lost, stolen or compromised.
- Navigate multiple systems and applications while maintaining accurate documentation and meeting established quality, productivity, decision accuracy and schedule adherence expectations.
- Minimize fraud risk and losses by following Tangerine and Scotiabank policies, procedures, regulatory requirements and key controls.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Full bilingual proficiency in English and French.
- Previous customer service experience, preferably within financial services, retail banking or a contact centre environment.
- Strong verbal and written communication, active listening and interpersonal skills.
- Excellent attention to detail with the ability to recognize potential risk or suspicious activity.
- Strong critical thinking, judgment and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- The ability to navigate multiple applications and systems efficiently. Familiarity with debit or credit card systems and fraud-monitoring tools is an asset.
- A high school diploma or equivalent. Post-secondary education in business or a related discipline is an asset.
Hiring, Training & Work Shift Details:
- Location: 1234 Main St, Moncton, NB.
- Position Start Date: November 2026.
- Status: Full-time
- Eight weeks of onsite training, Monday to Friday, from 9:00 a.m. to 5:00 p.m. AT.
- Business Hours: Monday to Sunday, between 9:00AM and 12:00AM AT, 37.5 hours per week
What’s in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
- You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
- You will get our help to save for your future and invest in your total wellbeing through our Tangerine benefits.*
- You belong here. We are equal and uncomplicated. Bring your true self to work; dress codes don’t apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
*Tangerine employees participate in Scotiabank’s pension and benefits programs, available to permanent employees.
Location(s): Canada : New Brunswick : Moncton
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.