Backed by Munich Re, one of the world's most experienced and financially stable insurance and reinsurance groups, HSB Canada combines global strength with deep knowledge of the Canadian market. Building on a long legacy of innovation and technical excellence, we continue to evolve our capabilities to address modern and emerging risks, from cyber and artificial intelligence to connected technologies.
Primary Objectives
The successful candidate will possess strong Business Systems Analyst experience within the Canadian insurance industry, with the ability to bridge business needs and technology delivery across policy administration, underwriting, claims, finance, engineering, inspections, data integrations, and vendor implementations.The role requires systems-level analysis, clear functional and technical documentation, SQL-based data validation, and effective collaboration with business stakeholders, architects, developers, QA teams, operations teams, and vendor partners.
Job Responsibilities
1. Business Systems Analysis & Requirements Management
- Elicit, analyze, document, and validate business, functional, non-functional, data, integration, and reporting requirements from stakeholders.
- Conduct workshops, interviews, and requirements elicitation sessions.
- Create and maintain BRDs, user stories, use cases, acceptance criteria, process flows, data flow diagrams, interface specifications, and traceability matrices.
- Translate business needs into clear system requirements and solution-ready specifications for technology delivery teams.
- Perform impact analysis for proposed changes and enhancements.
- Ensure traceability of requirements throughout the project lifecycle.
- Assess current-state and target-state systems, data flows, integration points, controls, and operational impacts across insurance platforms.
- Experience working within Agile and Waterfall environments.
2. Canadian Insurance Domain Expertise
- Analyze and support business processes related to:
- Policy Administration
- Claims Management
- Underwriting
- Billing and Payments
- Renewals and Endorsements
- Insurance Product Configuration
- Work closely with business users to improve operational efficiency.
- Support Canadian regulatory, compliance, privacy, audit, and operational risk initiatives affecting insurance products, processes, data, and technology controls.
- Understand Canadian P&C insurance, specialty insurance, and reinsurance, including:
- Policy lifecycle
- Claims lifecycle
- Underwriting rules
- Billing processes
- Renewals and endorsements
- Broker and customer servicing models
3. Data, Systems & Integration Analysis
- Write and interpret SQL queries for data analysis, validation, reconciliation, root-cause analysis, and operational reporting.
- Analyze large datasets to identify trends, anomalies, and business insights.
- Work with database teams to review stored procedures, packages, triggers, functions, and views.
- Validate data migration, data mapping, conversion, transformation, and reconciliation activities across source and target systems.
- Support UAT, SIT, production issue investigations, defect triage, and data-related incident analysis using SQL, logs, interface files, and system documentation.
- Analyze APIs, batch processes, message flows, data feeds, reference data, and downstream reporting impacts related to system changes.
4. Application & Technical Collaboration
- Collaborate with development teams on system and data-related projects.
- Understand application architecture and integration points.
- Participate in solution design discussions and provide functional input.
- Review technical designs to ensure alignment with business requirements.
- Coordinate with developers, architects, QA teams, and project managers.
5. Delivery, Testing & Quality Assurance
- Define and review test scenarios, test cases, acceptance criteria, expected results, and regression coverage based on business and system requirements.
- Support SIT, UAT, and regression testing activities.
- Perform requirements validation and defect triage.
- Ensure delivered solutions meet business expectations, system design intent, data quality standards, Canadian regulatory obligations, and operational readiness requirements.
6. Stakeholder Management
- Act as a liaison between business users and technical teams.
- Conduct project status meetings and requirements walkthroughs.
- Present findings, recommendations, and business cases to senior stakeholders.
- Manage stakeholder expectations and proactively address business concerns.
Qualifications
- 6+ years of experience as a Business Systems Analyst, Systems Analyst, or technically oriented Business Analyst.
- 3 to 5+ years of experience within the Canadian insurance industry or a closely related regulated financial services environment.
- Proven experience supporting large-scale system implementations, modernization initiatives, integrations, migrations, enhancements, or vendor platform projects.
- Strong Canadian insurance domain knowledge.
Technical & Systems Skills
- Experience with data mapping, interface specifications, source-to-target mapping, data lineage, and business rules documentation.
- Strong SQL expertise for data analysis, validation, reconciliation, troubleshooting, and reporting.
- Experience querying databases.
- Knowledge of stored procedures, packages, triggers, and views.
- Understanding of application architecture, web applications, APIs, integration patterns, batch processing, data models, and enterprise system design.
- Knowledge of REST APIs, SOAP services, file-based integrations, messaging platforms, and system-to-system data exchanges.
Tools & Technologies
- Databricks
- SQL Server
- JIRA
- Confluence
- Microsoft Visio
- Microsoft Excel
- Insurance platforms and core systems such as Guidewire, Duck Creek, PolicyCenter, ClaimCenter, BillingCenter, or similar policy, claims, billing, underwriting, and reinsurance platforms
Preferred Qualifications
- Experience with Guidewire, Duck Creek, PolicyCenter, ClaimCenter, BillingCenter, or similar Canadian insurance platforms.
- Knowledge of cloud platforms, data warehouses, enterprise reporting solutions, document management systems, workflow platforms, and integration technologies.
- Experience with API integrations and microservices architecture.
- CBAP, CCBA, PMP, or Agile certifications.
- Prior experience working with distributed or offshore teams.
Key Competencies
- Requirements Gathering & Analysis
- Business Process Modeling
- Stakeholder Management
- Insurance Domain Expertise
- Systems Analysis, Data Analysis & Validation
- Integration Analysis & Technical Documentation
- Problem Solving
- Communication & Presentation Skills
- Agile Methodology
- Risk Analysis
- Documentation & Reporting
Education
- Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
- Relevant certifications in Business Analysis, Business Systems Analysis, Insurance, Agile methodologies, or technology delivery are preferred.
Nice-to-Have Skills
- Knowledge of ETL processes.
- Experience with reporting tools such as Power BI or Tableau.
- Exposure to DevOps and CI/CD pipelines.
- Experience working with microservices and event-driven architectures.
- Basic understanding of XML, JSON, and XSD schemas.
Company Benefits:
Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.
We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:
- An engaging and collaborative environment that promotes continuous learning and development
- A hybrid work environment that combines weekly in-office and remote days
- A great compensation package including an annual company bonus
- Competitive company-paid flexible health and dental benefits, starting on your first day
- Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
- Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
- Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
- Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
- Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
- Employee Referral Program and Recognition Program
Our base salary range for this role is between $119,000 and $139,000 per year, plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, and comparison to internal equity.
This role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for an existing vacancy.
We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.
HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.
We thank all candidates for their interest; however only those selected for interview will be contacted.