Work Experience/Skills:
- Minimum 6+ years in a similar role leading others, preferably in a client-centric environment as management in retail, luxury retail, digital selling, or hospitality
- Strong grasp of all business metrics and ability to strategize sales/business to identify trends and opportunities and develop strategic action plans.
- Proven track record in developing highly successful teams
- Strong intuition for business, highly analytical, able to present and drive an idea
- Great communication skills, both written and verbal
- Very proficient in Excel, PowerPoint, and Microsoft Office Suite applications
- Ability to learn quickly and maintain a high-performance level in a fast-paced environment
- Excellent organization skills; effective time-management skills
- Proactive self-starter that is solution and detailed-oriented and can work with minimal supervision
- Exceptional interpersonal skills, ability to interact with all levels of employees within the organization with the ability to build rapport with clients and peers with excellent follow-up skills
- Composure under pressure and ability to deescalate calls
- Ability to handle multiple tasks simultaneously
- Technically savvy and ability to use multiple systems simultaneously (up to 14 at a time) with the ability to navigate systems while speaking to a client and building a conversation
- Resourceful and seeks out information to continuously build product/systems knowledge
- Motivated to exceed desired outcome/results