Manager | Revenue Assurance & Fraud Management (RAFM) | Delhi NCR
· Job requisition ID :
· Location: Delhi NCR
· Entity: Deloitte Touche Tohmatsu India LLP
The team
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Your work profile
Key Responsibilities
- Engagement & Delivery Management: Lead end-to-end Revenue Assurance and Fraud Management (RAFM) assessments and transformation engagements, managing planning, scoping, execution, quality, timelines, budgets, utilisation, and overall engagement economics across multiple workstreams.
- Revenue Assurance & Fraud Management: Lead assessments of end-to-end telecom revenue flows across order-to-cash, usage-to-billing, billing-to-collection, interconnect, roaming, provisioning, charging, rating, and collections to identify and quantify revenue leakage, fraud risks, control gaps, and process inefficiencies.
- RAFM Strategy & Transformation: Design and implement RAFM frameworks, operating models, processes, controls, governance mechanisms, monitoring approaches, and transformation roadmaps aligned with industry practices and frameworks such as TM Forum.
- Risk, Controls & Governance: Lead risk assessments and develop/review RACMs covering business, technology, data, AI, revenue, fraud, and operational risks; evaluate control design and operating effectiveness and develop practical remediation and continuous assurance mechanisms.
- Data & Analytics: Lead data-driven analysis using SQL, Excel, Power BI, and other analytical tools to identify leakage, fraud patterns, anomalies, and control exceptions; oversee reconciliations, root-cause analysis, financial impact quantification, dashboards, and automated monitoring solutions.
- Technology & Solution Implementation: Evaluate RAFM tools and technology solutions, define requirements for automated controls, data models and analytics, and provide subject-matter input across system validation, UAT, implementation, and post-implementation effectiveness reviews, including AI-enabled solutions where applicable.
- Client & Stakeholder Management: Act as a key client contact across Finance, Revenue Assurance, Fraud, Technology, Operations, Risk, and Business functions; lead workshops, walkthroughs, requirements sessions, executive discussions, and presentations while managing stakeholder expectations and delivery escalations.
- Team Leadership & Capability Building: Lead multidisciplinary consulting teams, allocate and review work, provide coaching and performance feedback, and build team capabilities across RAFM, telecom processes, analytics, controls, and consulting methodologies; support recruitment, onboarding, training, and knowledge sharing.
- Business Development & Practice Development: Lead and support RAFM business development, proposals, solution design, client presentations, and commercial models; identify cross-selling opportunities across RAFM, controls, risk, data analytics, AI governance, and technology transformation while contributing to methodologies, accelerators, dashboards, and thought leadership.
Ideal Background:
· 6–10 years of relevant experience in Revenue Assurance, Fraud Management, Telecom Consulting, Data Analytics, Technology Risk, Controls, or related areas.
· Proven experience in managing RAFM assessments, transformation, analytics, controls, or assurance engagements.
· Experience managing project teams and delivering workstreams independently.
· Experience in client-facing consulting and stakeholder management.
· Bachelor’s degree in Engineering, Finance, Business, Technology, or a related discipline.
· Professional certifications in Revenue Assurance, Fraud Management, Telecom, Data Analytics, Risk, Audit, or Project Management would be an advantage.
· Prior experience with a telecom operator, digital service provider, consulting firm, or Big 4 environment is preferred.
Key skills required:
· Strong understanding of Revenue Assurance and Fraud Management concepts, methodologies, and operating models.
· Strong understanding of telecom architecture and revenue flows, including CDRs, mediation, charging, rating, billing, provisioning, CRM/BSS/OSS, interconnect, and roaming.
· Strong analytical and problem-solving capabilities with experience in SQL, Excel, Power BI, or similar data analytics tools.
· Experience in developing/reviewing RACMs, risk assessments, control frameworks, and control testing methodologies.
· Ability to translate complex technical and analytical findings into clear business recommendations.
· Strong project management, stakeholder management, and client communication skills.
· Strong report writing and presentation skills, including experience presenting to senior management.
· Ability to manage multiple workstreams and teams in a fast-paced consulting environment.
· Commercial mindset with the ability to identify client needs and support business development.
· Knowledge of TM Forum frameworks and telecom industry best practices is preferred.
Preferred Experience
· Experience working with large telecom operators or digital service providers.
· Exposure to RAFM platforms, automated reconciliation solutions, fraud management systems, and analytics platforms.
· Experience in designing AI-enabled monitoring, anomaly detection, or analytics use cases.
· Experience across multiple telecom markets/geographies.
· Exposure to large-scale RAFM transformation, operating model, or technology implementation programmes.