Key Responsibilities
- Coordinate and support L1 Help Desk activities, ensuring timely resolution and escalation of tickets.
- Support laptop provisioning, software installation, user onboarding and offboarding, and endpoint troubleshooting.
- Manage IT assets, inventory, and IT store operations, including allocation, tracking, and physical verification.
- Handle L2 hardware and software troubleshooting, warranty claims, vendor coordination, and related procurement activities.
- Support vulnerability remediation and basic Microsoft Entra ID administration.
- Coordinate support for CCTV, PABX, network/firewall, and other IT infrastructure-related matters with relevant vendors and teams.
- Provide technical support for internal and external events.
Key Requirements
- Degree or equivalent qualification in IT, Networking, Computer Science, or a related discipline.
- Minimum 2 years of experience in IT Support / IT Operations.
- CCNA – Mandatory.
- Good knowledge of endpoint support, networking, Microsoft 365/Entra ID, Cisco, and pfSense.
- Experience in IT asset and inventory management and vendor coordination.
- Strong troubleshooting, communication, documentation, and follow-up skills.
- ITIL and Microsoft 365 administration certifications would be an advantage.