- Create, update and refine strategic policy and procedure documentation in defined templates
- Analyze and structure content using a set of guiding principles to present information in a manner that allows users to easily find and understand the details they need
- Engage with all levels of management and subject matter experts to ensure accuracy and completeness of information or obtain approvals
- Identifying cross-team impacts and communicating needs as appropriate to peers and superiors to ensure alignment and collaboration across all levels
- Managing and prioritizing work to best service internal customers
Required qualifications, capabilities, and skills:
- Exceptional written and verbal communication skills to translate complex operational and technical concepts into clear and concise procedures, and effectively facilitate working sessions and communicate with stakeholders.
- Demonstrated analytical capability and meticulous attention to detail to deconstruct end-to-end processes, identify gaps and produce accurate, compliant documentation.
- Strong prioritization, planning, and organizational skills to manage competing deadlines, maintain version control, and deliver multiple procedure updates concurrently in a fast-paced environment.
- Proven stakeholder management and problem-solving skills to partner across functions, ask probing questions, drive alignment, and build trust with process owners and reviewers.
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Self-motivation, accountability, and a collaborative mindset to work independently with minimal oversight while contributing effectively within a team and proactively escalating risks or blockers.
- Equivalent practical experience in procedure/technical writing or knowledge management.
Preferred qualifications, capabilities, and skills:
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint) a plus
- Bachelor’s degree in Journalism, Communications, English, or a related field (preferred)