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Join one of the UK’s most diverse and ambitious retail businesses. This role is particularly well suited to FMCG professionals who excel in using data and planning insights to optimise forecasting, replenishment, and business performance.
What’s the role
Shell UK Mobility & Convenience operates one of the UK's largest company-owned retail networks, with the convenience shop proposition playing a critical role in customer experience, non-fuel sales, margin delivery, waste control and network profitability.
As the Inventory Planning Manager, you will be accountable for managing product forecast exceptions to improve convenience retail product availability, inventory health and order proposal replenishment performance across the Shell UK convenience retail network. You will lead the optimisation of forecasting and replenishment capability through the RELEX platform, ensuring the right products are available at the right time while balancing sales growth, waste, working capital and operational efficiency.
This is a business-outcome focused role, expected to own performance, shape planning governance, influence cross-functional priorities and translate data, system recommendations and operational insight into practical action that improves customer experience and strengthens profitability.
Success in this role will be measured through the following business outcomes:
- Improved on-shelf availability and reduced lost sales across priority customer missions and categories.
- Improved inventory productivity through stronger stock cover, replenishment parameters and working capital discipline.
- Reduced waste, markdown exposure and stock obsolescence, particularly in fresh, chilled, frozen, food-to-go and other high-volatility categories.
- Improved forecast accuracy and replenishment effectiveness through high-quality data, clear governance and robust planning routines.
- Stronger delivery of commercial plans, including promotions, seasonal events, range changes, new product launches and delists.
- Increased adoption and maturity of Relex as a core business planning capability across Convenience Retail & Services.
- Reduced manual intervention over time by resolving recurring exceptions at source and simplifying planning processes.
- Improved supplier, wholesaler and distribution performance through clear issue resolution, escalation and service improvement routines.
What you’ll be doing
Principal Accountabilities
- Availability and sales protection: Own availability and replenishment performance across the network, identifying risks to customer availability, lost sales and commercial delivery and prioritising action where intervention creates the greatest business value.
- Inventory optimisation: Balance availability with stock cover, waste and working capital by maintaining effective replenishment parameters, reviewing inventory productivity and challenging overstock or understock positions.
- Relex capability ownership: Lead the business use, governance and continuous improvement of Relex forecasting and replenishment processes, ensuring system recommendations are reviewed, challenged and translated into effective business action.
- Exception-based planning: Establish and lead daily and weekly exception-management routines that focus attention on the highest-value issues across demand, supply, stock, data, supplier service and site execution.
- Commercial plan execution: Partner with Category Management, Supply Chain and Operations to ensure range changes, promotions, seasonal events, new product launches and delists are supported by robust planning assumptions and stock execution routines.
- Planning governance and standards: Shape and embed the planning operating model, including parameter governance, escalation routes, standard routines, playbooks and performance reviews.
- Continuous improvement: Identify recurring root causes and drive sustainable fixes that reduce manual workarounds, improve forecast quality and increase confidence in automated replenishment.
- Cross-functional leadership: Influence internal teams, suppliers, wholesalers and distribution partners to resolve service issues, improve supply reliability and align replenishment activity with business priorities.
Key Dimensions
- Planning scope across the Shell UK company-owned convenience retail network.
- Coverage of multiple retail categories, including ambient grocery, impulse, foodservice, fresh, chilled, frozen and seasonal trading areas.
- Performance focus across availability, forecast accuracy, supplier service, waste, stock cover, working capital, exception volumes and commercial execution.
- Close working relationships with Category Management, Supply Chain, Operations, IT, Relex super users, suppliers, wholesalers and distribution partners.
- Active involvement in RELEX implementation, pilot activity, go-live readiness, hypercare, issue triage and post-implementation improvement.
- Acts as the business lead for inventory and replenishment planning capability, influencing priorities across multiple functions and shaping future planning processes, governance and ways of working.
Key Responsibilities
- Monitor Relex forecasts, replenishment recommendations and exception alerts to identify risks and opportunities across the retail network.
- Take timely action on demand, supply and inventory exceptions, ensuring effort is focused on the issues with the greatest business value.
- Review and optimise replenishment parameters, including lead times, minimum order quantities, order frequency, safety stock, case sizes, seasonal profiles and promotional uplift assumptions.
- Analyse demand patterns, seasonality, promotions, range changes, local events and site-level trading behaviour to improve forecast quality and replenishment outcomes.
- Partner with Category Management to ensure launches, delists, range reviews and promotional events are supported by robust stock planning and clear execution routines.
- Work with suppliers, wholesalers and distribution partners to resolve service issues, improve order fulfilment and mitigate product availability risks.
- Identify the root causes of recurring exceptions and recommend process, system or data improvements that reduce manual intervention over time.
- Develop and maintain standard operating procedures, planning playbooks and governance routines for Relex-enabled forecasting and replenishment.
- Provide clear performance insight on availability, forecast accuracy, service level, stock cover, waste and exception volumes to support business decision making.
- Champion a data-led, exception-based planning approach, helping teams move from legacy and manual ways of working to a more scalable planning model.
What you bring
- Experience in supply planning, demand forecasting, replenishment, inventory management or supply chain operations, ideally within food retail, FMCG, convenience or multi-site environments.
- Strong analytical capability, with the ability to interpret data, identify trends, diagnose issues and translate insight into clear business action.
- Experience working with forecasting, replenishment or supply chain planning systems. Relex experience is advantageous, but experience with similar planning solutions will also be valuable.
- Good understanding of availability, forecast accuracy, stock cover, waste, supplier service and inventory optimisation measures.
- Ability to work cross-functionally with commercial, category, operations, supply chain, IT and external partner teams.
- Confidence to shape new processes, challenge existing ways of working and lead through ambiguity during the implementation of a new planning capability.
- Strong communication skills, with the ability to explain complex planning issues in a practical, simple and business-focused way.
- High attention to detail, strong numeracy and good competence in Excel, reporting tools and data visualisation platforms.
- A proactive continuous improvement mindset, with curiosity, resilience and the ability to prioritise in a fast-paced operational environment.
Behaviours and Ways of Working
- Business ownership: Takes accountability for outcomes and understands the link between availability, customer experience, sales, waste and profitability.
- Data-led judgement: Uses evidence to make balanced decisions and understands when to intervene, escalate or allow the system to operate.
- Operational leadership: Brings stakeholders together around clear actions, follows through on issues and drives resolution at pace.
- Collaboration: Builds trusted relationships across Category Management, Supply Chain, Operations, IT, suppliers and distribution partners.
- Continuous improvement: Challenges manual workarounds, simplifies processes and looks for sustainable fixes that improve the operating model over time.
After you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period – please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and international teams.
- Gain access to a wide range of training and development programmes.
Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via careers@shell.com . We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.
Shell in The United Kingdom
Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system.
In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.
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