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General Information
Job ID 114348 Company UniCredit Bulbank Competence Line Operations Country Bulgaria City София / Sofia Job Type Professional Functional area Operations Working time model Full-time Working Time Model Comments Standart working time. Type of contract Labor permanent Contact PeopleAndCultureCOO@UniCreditGroup.BgAt UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction. To be an example in applying the principles of diversity and equity and in creating an inclusive environment for all is key for the relationships and processes we build. Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.
What you'll be doing
- Lead strategic transformation initiatives across Operations Back Office, supporting the modernization of the Bank's operating model.
- Drive process optimization, automation, and digitalization projects across operational domains, including payments, cards operations, daily banking, financial markets, lending operations, and other back-office processes.
- Analyze operational processes and identify opportunities to improve efficiency, reduce manual activities, strengthen controls, and enhance service quality.
- Develop and execute implementation roadmaps, ensuring successful delivery against agreed objectives, timelines, and budgets.
- Coordinate cross-functional initiatives involving Operations, Digital & IT, Business, Risk, Compliance, Product Management, and external vendors.
- Support the adoption of automation technologies, workflow solutions, and AI-enabled capabilities to improve operational productivity and scalability.
- Monitor project progress, manage risks and dependencies, and provide regular reporting to senior management.
- Collaborate with UniCredit Group stakeholders to ensure alignment with Group initiatives, standards, and best practices.
- Prepare business cases and strategic analyses to support investment decisions and transformation priorities.
- Promote a culture of continuous improvement, innovation, operational excellence, and customer focus across the Operations Back Office function.
What you'll need to succeed
- Banking experience, preferably in operations, including substantial exposure to back-office functions and operational processes.
- Solid understanding of banking products and operational workflows, including payments, accounts, cards, lending operations, customer servicing, and related operational controls.
- Proven experience in leading transformation, automation, process re-engineering, or operational efficiency initiatives.
- Strong knowledge of organizational change management and transformation methodologies.
- Experience managing complex cross-functional projects involving multiple stakeholders and competing priorities.
- Demonstrated track record of delivering measurable operational improvements through process optimization, automation, digitalization, or simplification initiatives.
- Strong analytical and problem-solving capabilities, combined with a structured approach to decision-making and risk management.
- Excellent communication, stakeholder management, and influencing skills.
- Ability to operate effectively in a dynamic environment and to drive change across large operational teams.
- University degree in Business Administration, Finance, Economics, Information Technology, or a related field.
- Professional project management certification (PMP, PRINCE2, Agile, Lean Six Sigma) will be considered an advantage.
- Fluent English, written and spoken.
What you'll get in return
• Christmas bonus;• Performance bonuses;• Food vouchers;• Preferential terms on loans;• 25 days holiday leave;• Аdditional holiday leave and birthday gift;• Additional day-off for volunteering;• Refer-A-Friend Program;• Flexible working hours & work from home options;• Additional health and life insurance;• MultiSport cards and fitness centers in our Head offices;• and many more.About UniCredit Group
UniCredit is a pan-European leading commercial bank providing best-in-class solutions and services across Italy, Germany, Austria, and Central and Eastern Europe. Our Vision is to be the Bank for Europe's Future. Our Purpose is to Empower Communities to Progress, delivering the best-in-class products and services for all stakeholders, unleashing the potential of our people and our clients across Europe. We serve over 20 million clients, supported by three Group product factories — Corporate, Individual and Payment Solutions — that ensure best-in-class expertise and scalable solutions across all markets. Our integrated model combines local proximity, deep client understanding and Group-wide capabilities, enabling seamless service and outstanding client experience. Digitalisation, operational excellence and a strong commitment to ESG principles underpin our journey, helping us deliver sustainable long-term value for clients, communities, employees and shareholders. Our shared Culture unites our people across all countries, empowering teamwork, driven execution and ambition through Ownership, Integrity and Caring. Apply Apply Go Back Share this job: Share- X