Internal Communications Manager

Job Description

Internal Communications Manager – Enterprise Shared Services (ESS), India and Poland

Gurgram, Haryana/Bengaluru, Karnataka, India

At AXA XL, Internal Communications plays a critical role in helping colleagues understand our business strategy, priorities, culture, and transformation journey, and how they contribute to the success of the organization. The right candidate will help shape, deliver, and continuously improve internal communications across a diverse and global workforce within our global organization.

We are seeking an experienced Internal Communications Manager to join our global Internal Communications team. This is a key role that resides within the Communications and Brand function but will be responsible for driving strategic and executive communications, and employee engagement initiatives.You will work for the Enterprise Shared Services (ESS) operations across India and Poland and collaborate with relevant leaders and stakeholders to translate organizational strategy into compelling workforce narratives and ensure consistent, on-brand messaging.

This role offers the opportunity to shape how our organization communicates with its people, support and strengthen the business, and build capability across diverse teams.

What you’ll be DOING

What will your essential responsibilities include?

Strategic Internal Communications

• Develop and execute internal communications plans aligned to business priorities, transformation initiatives, employee engagement goals, and leadership objectives.
• Translate complex business topics into clear, compelling, and colleague-centric narratives.
• Partner with senior leaders in India and Poland to develop messaging frameworks, presentations, talking points, intranet content, newsletters, and communication toolkits.
• Manage end-to-end internal communications to support enterprise-wide initiatives including organizational change, culture programs, technology transformation, and employee engagement campaigns.
• Ensure message consistency across all internal communication channels and touchpoints.
• Develop and execute integrated communication campaigns aligned with organizational priorities and brand guidelines.
• Translate complex business initiatives into clear, accessible workforce narratives.
• Support the Global Internal Communications Editorial Committee as Newsroom Manager, ensuring coordinated delivery and organizational alignment.

Leadership Communications

• Write and manage executive communications across ESS, including: Leadership emails, Town hall content, Executive presentations, Videos and scripts, Change communications.
• Provide communications counsel and guidance to senior stakeholders.
• Coach leaders on effective communication approaches and channel selection.

Change & Transformation Communications

• Develop toolkits, playbooks, briefs, and talking points for organizational change and technology transformation.
• Support adoption of new tools and platforms through comprehensive change communication strategies and supporting materials.
• Create frameworks for communicating strategic drivers and organizational behaviors
• Partner with business and HR stakeholders on transformation initiatives.
• Develop communication toolkits, FAQs, stakeholder maps, leader guides, and communication plans.
• Measure communication effectiveness and recommend enhancements.

Stakeholder Management

• Build robust relationships in India and Poland across: Country Leadership, HR, Operations, Technology, Inclusion & Diversity leadership, Global Communications & Brand Teams.
• Act as a trusted communications advisor to internal stakeholders.
• Drive alignment and coordination across multiple functions and geographies.

Channel Strategy & Digital Communications

• Manage and optimize AXA XL's internal communication ecosystem, including: Sociabble (POP), SharePoint/Intranet, Poppulo, ScreenCloud digital signage, Slido, Email communications, Newsletters, Town halls and virtual events.
• Manage intranet strategy, ensuring content is current, accessible, and engaging.
• Champion digital tools and platforms that enhance communication effectiveness.

Analytics & Reporting

• Establish KPIs for campaigns and communication programs.
• Analyze channel performance, engagement metrics, readership, and campaign effectiveness.
• Develop dashboards and reports for stakeholders and leadership teams.
• Generate actionable insights to improve communication effectiveness.
• Leverage analytics to support data-driven decision making.

AI & Innovation

• Integrate generative AI into content workflows and organizational processes.
• Translate AI capabilities and limitations into practical workforce implications.
• Champion AI adoption tools and organizational learning.

Employee Engagement & Events

• Support planning and delivery of: Employee town halls, All-hands meetings, Leadership visits, Culture and engagement campaigns, Inclusion and Diversity initiatives, Recognition programs, Enterprise events.
• Develop communication plans that drive awareness, participation, and engagement.

Editorial & Content Governance

• Maintain editorial standards and content quality.
• Manage communication calendars and publishing schedules.
• Ensure content aligns with AXA XL brand standards and communication guidelines.
• Support governance processes across communication channels.
• Maintain internal communication resources, templates, and best practices.

You will report to Global Internal Communications Director.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Relevant years of experience in internal communications, executive communications, or related strategic communications roles.
• Proven expertise in strategic, executive, and transformation communications within a large global organization.
• Project and stakeholder management experience – ability to manage complex, cross-functional initiatives.
• Exceptional writing, editing, and storytelling skills.
• Robust executive communication capability.
• Ability to simplify complex information for diverse audiences.
• Ability to influence and collaborate with senior stakeholders.
• Outstanding relationship-building and consultation skills.
• Experience managing multiple priorities in a fast-paced environment.
• Sociabble (or similar employee advocacy/internal social platform).
• SharePoint/Intranet platforms.
• Poppulo (or enterprise email communication platforms).
• ScreenCloud or digital signage solutions.
• Slido or audience engagement platforms.
• Microsoft 365 ecosystem.
• Effective analytical mindset.
• Experience measuring communication effectiveness.
• Proficiency in reporting and dashboard development.
• Ability to convert data into actionable recommendations.
• Robust organizational skills.
• Experience managing complex communication calendars and campaigns.
• Ability to coordinate multiple stakeholders and deadlines simultaneously.

Desired Skills and Abilities:

• Experience supporting change and transformation programs.
• Experience in insurance, financial services, consulting, or other regulated industries.
• Understanding of employee engagement best practices.
• Experience with video production and multimedia communications.
• Familiarity with GenAI tools and AI-enabled content workflows.
• Knowledge of communication governance and channel strategy.
• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, English, Business, or related field.
• Master's degree preferred but not essential.
• Professional Certification in Internal Communications or Strategic Communications.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.