Operations Analysis Lead F/H

Job Description

Would you like to play a key role in a complex, multi-country environment undergoing rapid transformation ? 

Protection is seeking its next Operations Analysis Lead !

This position allows you to support the Head of Operations in managing and maximizing the function’s performance, in line with our strategy: meeting deadlines, controlling costs, and ensuring optimal quality.

Dimension of the role :

This role provides essential support to the Head of Operations by working daily on strategic activities, leading major initiatives, and ensuring smooth communication and effective coordination among teams and across different functions. As the link between executive management and the teams, you will help prioritize and drive strategic projects while ensuring compliance with budgets and the FTE plan. You will play a central role in optimizing operations, driving organizational priorities, and enhancing the overall effectiveness of the Operations Management team.

What you’ll be doing:

• Executive support
• Anticipate needs from the head of Operations: ensuring that content for all meetings are prepared, briefs communications drafted, priorities hierarchized and managed, documents stored and archived
• Co-ordinate and manage the governance of the Operations team including preparation of agendas, presentations, recording and follow up of actions, track and monitor delivery of goals, cascade information, co-ordinate information requests and other support required
• Ensure that meetings are efficiently run in content, timing and output
• In conjunction with the Leadership team, prepare strategic or operational notes and presentations for various audiences: functional SLT, anticipate and review documents presented at AXA Partners Protection Executive Committee; collaborate closely with teams on topics of shared interest to ensure effective preparation of meetings and presentation material
• Ensure that decisions taken are followed up and implemented effectively and that all stakeholders are kept informed of decisions and actions in a timely manner
• Regularly provide insights on ways to clarify the governance and improve the efficiency of the function
• Represent the Head of Function in meetings as necessary

• Communication

• Build and deliver the Operations communication plan in collaboration with Leaders and other key stakeholders such as Global HRBP, Transformation and Change teams, communication teams, local management and champions
• Support the head of Operations in communicating through multiple channels with the teams across the world
• Organise the management offsite meetings in collaboration with HR, town hall events, seminars and events to ensure a strong communication approach from leadership
• Contribute to increase communication on our transformation and business activities
• Maintain an up-to-date organisation chart of the Function

• This role is flexible and may evolve to cover a wide range of topics based on the organization's needs.

• Working relationships:
• Operations SLT
• Operations community
• Operations teams
• AXA Partners Protection CODIR, Chief of staff of AXA Partners Protection CEO
• Transformation team
• Support functions dedicated to the BU (Finance, HR, Legal, Compliance, IT, Communication)
• Country Managers
• Central Function teams
• Various Group stakeholders

This Ad will be published until September 24: we will no longer accept applications after September 24.

​What you’ll bring:

• Program/Project management experience
• Good understanding of change management
• Experience working internationally with multiple functions in a matrix organisation
• English fluent, French is a strong plus without being a must, other AXA Partners languages are assets for this role
• Highly effective communication skills, with the capacity to adapt to local cultures and contexts
• Advanced level of analysis and synthesis skills
• Ability to work at pace in a fast changing, ambiguous environment
• Collaborative and able to adapt to multiple leadership styles whilst ensuring impact
• Ability to work with teams without hierarchical authority through strong influencing skills
• Delivery orientation with the ability to learn and embrace continuous improvement in processes and implementation approach
• Transparency, open-mindedness, and the courage to challenge others and offer constructive feedback.
• Transparent and open in their working style with the courage to challenge effectively and make tough observations to benefit the success of the BU
• Proactive mindset, anticipating needs and actions
• Striving for excellence
• Deep listening and humility
• Deep sense of confidentiality

Who we are:

​We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)