Head of Facilities Management - Executive Director

Profile Summary

In this role you will lead all Facilities Management (FM) functions to maintain efficient, safe and cost-effective accommodation, environmental and support services across Mizuho entities in the UK and EMEA, while ensuring compliance with FM standards and budgetary requirements.

You will be a pragmatic leader with strong commercial judgement, capable of balancing operational excellence, cost discipline and long-term workplace planning. You will be an effective communicator with strong stakeholder management and team leadership skills.

You will lead and coordinate workplace and facilities initiatives across Mizuho entities in the UK and EMEA, ensuring alignment with business priorities, governance requirements and cost objectives.

Duties and Responsibilities

People Management

• You will be required to motivate, develop, and lead a team building strong relationships with both internal and external stakeholders.
• Provide functional line management oversight of the EU-based Facilities Management team through the Head of Facilities Management EU, based in Amsterdam.
• Bringing insight into ways to prioritise and manage demand to achieve the best use of the skills your team have.

• Undertaking staff appraisals and setting deliverable objectives.

Service Provision

• Ensure the effective delivery of the full scope of FM services
• Ensuring compliance with our primary office building FM related Lease conditions and liaise with the landlord as and when required to ensure a strong working relationship is maintained.
• Accountable for the management of property related third-party suppliers, including our engineering and soft services contractors.
• Ensure tender processes adhere to procurement procedures, with clarity of brief and accountabilities to ensure that the best value contracts are achieved.
• Set up clear SLAs with all suppliers to ensure optimum levels of service are achieved in support of the strategic and organisational goals.
• Oversee the development and delivery of plans for maintenance and development of property, from routine PPM to major renewal projects
• Attend Executive and board/committee meetings when required, to represent FM and report on departmental activity

Financial Management

• Devise, manage, deliver the annual Facilities budget.
• Manage Department budget (operational and capital), remaining within budgets and participating in tracking and regular reporting in line with financial processes.

• Assess and forecast financial performance, including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes. 
• Control and maintain the asset management databases.

• Drive cost management initiatives across facilities operations and real estate activities.
• Identify and deliver efficiency opportunities while maintaining appropriate service standards.
• Ensure robust financial governance over facilities expenditure, contracts and capital investments.

Corporate Real Estate and Workplace Management

• Lead the planning and execution of the EU real estate strategy, ensuring alignment with business priorities, governance requirements and cost objectives.
• Develop workplace and occupancy plans to support business requirements across the UK and EMEA entities.
• Identify opportunities to optimise office footprint, space utilisation and facilities operating costs.
• Lead office-related projects including office moves, refurbishments, lease events and workplace improvement initiatives.
• Partner with local management of EMEA entities to identify opportunities for workplace optimisation, cost efficiency and effective utilisation of office space.

Health & Safety

• Responsible for Health & Safety of our main office building including sub-tenancies as detailed in the Health & Safety documentation
• Ensure all members of team and external contractors comply with health & safety policies, procedures and regulations and take appropriate and reasonable care for the safety of colleagues and visitors.
• Ensure adequate testing of emergency procedures.
• Health & Safety management reporting at quarterly Health & Safety committees.  

Services and Visual Standards

• Responsible for the adherence to the interior design standards of our main office building.
• Ensure the upkeep of all visual standards within the building.
• Ensure that services are delivered to defined service levels and that customer satisfaction is maintained.

Accommodation and Churn

• Actively manage the accommodation requirements of the business, including all moves and churn.
• Maintain accurate departmental space utilisation records.

Business Continuity

• Primary contact for all security related incidents and FM crisis controller.
• Manage the Company’s Business Continuity Site and all associated aspects.

External Relations

• Liaising with FM counterparts in other Mizuho entities in London, EMEA and our Head Office.
• Liaising with the FM project management team on major FM projects related to our main office building and any other Branch properties (e.g. Business Continuity sites).
• Liaising with outsource providers, suppliers, government agencies, regulatory bodies and insurance brokers etc.
• Responsible for our main office building sub-tenant liaison

Qualifications, Skills, and Experience

• Deep experience and knowledge of facilities and premises management in the UK and other countries
• A professional qualification in or working towards a professional qualification in real estate and/or facilities management (RICS / IWFM) or equivalent.
• A qualification in health & safety (NEBOSH, IOSH) would be advantageous   
• Strong commercial understanding of corporate real estate, workplace planning and facilities operations.
• Experience in multi-site facilities management within a regulated corporate environment.
• Cost control experience (organizational level experience is preferable)
• Previous senior management experience, with some board level engagement, gained in comparable environments.
• Experience in delivering large capital building projects
• Strong interpersonal skills, with the ability to influence and build productive relationships at all levels, internally and externally, with proven experience of leading, supporting and mentoring teams.
• Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations.
• Able to present information, verbally and in writing, in a clear, persuasive and concise manner to a wide range of stakeholders.  

What Mizuho can offer you

Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business.

In addition to the great opportunity outlined above we are also currently able to offer:

• Competitive starting salary, plus discretionary bonus
• Non-contributory pension
• 27 days’ annual leave
• Core working hours*
• Hybrid working  - office and home based*
• Virtual GP
• Wellbeing benefits, including Mental Health Allies and First Aiders

*For applicable roles only

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mizuhoemea.com and we will be happy to help.