- Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria. Conduct deeper investigation and analysis on screening related matters
- Manage fingerprint subscriptions, partner with internal stakeholders. Process complicated alerts and engage hires for additional information, when needed.
- Maintain comprehensive documentation of investigations and decisions, and prepare reports for management review and decision-making
- Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines.
- Maintain working knowledge of automated processes supporting workflow
- Subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management
- Provide vendor oversight & work independently to understand what requires escalation
- Provide operational use cases for technology improvement, ability to draft requirements
- Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance
- Role requires in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems and share ideas for improvement
- Exercise sound judgment; act with integrity; protect our company, clients and customers
Required qualifications, capabilities and skills:
- 4 years work experience in banking or financial services industry
- Ability to evaluate options and make informed choices based on overarching principles or guidelines
- Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx
- Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing vendor oversight & when to escalate
- Ability to manage case load within Service Level Agreement and identify potential escalations
- Possess skills to manage and resolve data related issues
- Outstanding written/verbal communication skills and proficiency in Microsoft office
- Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision
- Quickly learn and understand US regulations, criminal justice system and US credit reports
Preferred required qualifications, capabilities and skills:
- Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process
- Time management and organizational skills and ability to work under pressure
- Must be able to maintain a high degree of confidentiality