JPMorgan Chase continues to drive employee experience transformation, which builds on the success of our current employee facing digital offerings. We are investing in innovative ways to attract and retain as well as deepen employee engagement and satisfaction. Our Employee Experience Design organization is at the heart of driving this transformation across the corporation, leading the firm toward a innovative employee experience for ALL of our employees by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
As a Vice President, Accessibility Lead in the Employee Experience Design team at JPMorgan Chase, you will be at the forefront of promoting employee experience transformation. You will work across the product lifecycle to recommend accessibility in components and design patterns across the firm, as well as working within our accessibility team to promote consistency across the organization. Your role will involve identifying and suggesting potential solutions for accessibility barriers, recommending solutions to maintain compliance, applying accessibility knowledge to a wide range of the firm’s digital properties, coaching colleagues and clients, using data on accessibility issues within products to suggest improvements, and building relationships among stakeholders to foster support for digital accessibility.
We are seeking an accessibility lead for our employee-facing web and mobile design system. You will work across the product lifecycle to recommend accessibility in components and design patterns across the firm, as well as working within our accessibility team to promote consistency across the organization. You are passionate about accessibility in the digital space, work together, and lead highly technical deep dives into defects. You display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them with expert level knowledge is required. You have a passion for mentoring and developing the next generation of accessibility specialists. You enjoy engaging and extending our large network of internal Accessibility leads and specialists from around the world.
Job responsibilities
- Testing, Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws.
- Recommending solutions to maintain compliance while creating accessible digital products for an excellent employee experience.
- Applying accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents by providing in-depth accessibility guidance for our primary employee-facing design system.
- Coaching and training team members, colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues.
- Using data on accessibility issues within products to identify, report on and suggest improvements to the product.
- Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to recommend accessibility in design system components and patterns.
- Building relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures.
Required qualifications, capabilities, and skills
- 5+ years experience in engaging accessibility in digital UI functions
- Minimum of a bachelor’s degree in a related field
- Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
- Expert knowledge of accessibility standards including WCAG 2.1 and 2.2, ADA, and Section 508
- Expert-level experience in accessibility on a minimum of one of the following platforms, and familiarity with a broad range web accessibility on Windows and macOS, Mobile accessibility on Android and iOS, PDF accessibility and digital document standards, Video and other digital media
- Working proficiency and development skills in both of the following platforms: Web development – semantic HTML, CSS, JavaScript, and WAI-ARIA and Mobile accessibility expertise on Android and iOS. Broad knowledge of digital assistive technologies, familiarity with tools for automated and guided accessibility testing.
- Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects, teamwork, collaboration, negotiation, and conflict resolution
Preferred qualifications, capabilities and skills
- Working knowledge of Agile and Jira
- Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” new ideas.
- Experience with usability and accessibility research
- Ability to leverage industry knowledge to discern future trends.
- React and or Angular experience is a plus.
- Related certifications highly desired