Concierge Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Welcome to BCG Nashville!  North America’s fastest growing office seeks a teammate who is excited to jump into our fast paced, world-renowned firm.  First impressions are key at BCG, and as the Concierge Specialist, you will be the face of the office to all visitors, vendors, and clients, warmly welcoming them with enthusiasm and exceptional customer service.  This position is a highly visible role and a key member of the broader Nashville Office Experience team.  The Concierge Specialist is essential to the culture of the Nashville office and is based in the office Monday through Friday.

Under supervision of the Nashville Business Management Senior Director, the Concierge Specialist performs multiple tasks including, but not limited to:

• Working in collaboration with the NAS Business Services Team to ensure the smooth day-to-day operation and consistent high level of customer experience and support services for the NAS office
• Acting as first point of contact for guests and local office staff as the face of BCG Nashville by greeting and directing folks professionally, offering amenities and managing the concierge desk and phone
• Covering and coordinating in-office meetings by handling room reservations, catering, room set-up, coordination of AV needs with IT team, meeting any miscellaneous requests from visitors, etc.
• Maintaining the general appearance of local office and office equipment, including stocking and maintaining kitchens and all common areas, fulfilling meeting/event and print job requests
• Supporting the broader Nashville Business Service team but helping build local office affiliation, assisting with building services requests, and performing other tasks, as necessary
• Managing Digital Tools, such as internal security system, room reservation software, and digital signage

You’re Good At

• Creating memorable first impressions and fostering a professional, welcoming environment for guests and employees alike
• Making judgment calls – you’re highly professional and diplomatic, you know when to ask for help or advice, and you are perceptive and practical
• Building strong working relationships with a broad and diverse set of stakeholders – both senior and junior; you are continually looking outwards, and you have a client service mentality that drives your behavior
• Displaying a high degree of flexibility in a fast-paced environment; you manage and balance changing priorities seamlessly and are levelheaded under stress
• Creatively finding solutions and innovative approaches to solve problems; you proactively identify issues and independently solve difficult problems by applying broad knowledge and experience; you have a strong intellectual curiosity and you’re a creative thinker interested in the bigger picture
• Communicating clearly and confidently, both verbally and in writing, with internal and external stakeholders at all levels
• Leading by example and influence; you are an excellent partner and coach to your teammates
• Driving culture and positive and supportive team dynamics
• Collaborating across teams, such as Office Experience, IT, Admin Services, and Facilities, to ensure seamless service delivery
• Driving the business forward by connecting the dots
• Demonstrating strong organizational skills; you are excellent at time and project management, have clear systems and composure to deal with multiple tasks at once and ensure everything gets done in a timely manner
• Committing to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
• Being Self-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities

What You'll Bring

• Bachelor’s degree strongly preferred
• Minimum of 2-3 years of office operations/facilities, hospitality, client facing or administrative experience , preferably in a professional services firm
• Strong service orientation and hospitality mindset, sensitivity to responding to customer needs
• Strong attention to detail and accuracy, particularly when under pressure
• Ability to work periodic overtime hours as needed
• Excellent communication, analytical, and stakeholder engagement skills
• Ability to work both independently and with a team
• Willingness to take ownership and an openness to feedback
• An “up for anything” attitude and willingness to go above and beyond what is written in this job description
• Ability to prioritize work to balance multiple projects and make every deadline
• A high degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
• A strong work ethic.  You exude calm under pressure and drive consensus in tough moments
• Proficiency in Windows, Word, Excel, PowerPoint, Outlook, and ability to quickly learn new applications and technology tools

Who You'll Work With

Our Nashville Business Services team is the backbone of the Nashville office and team members work to ensure that BCG NAS is running smoothly, efficiently, and productively.

Additional info

City: Nashville, TN

Additional Information

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

The base salary range for this role is $66,000-$74,000. 

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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