You have experience working as part of a global team with good interpersonal skills. You have good attention to detail and able to communicate internally & externally at all levels. Additionally, you are looking for professional growth. You have found the right team.
As a Payment Lifecycle Analyst – Receivables Monitoring, within JPMorgan Chase you will be part of the Command Center team with the primary responsibility to monitor various application infrastructures while ensuring daily batches are completed by domestic and offshore keying sites. Your responsibility as a monitoring team will be to escalate all issues and rejections to the production managers in order to remediate and resolve incidents with minimal business impact.
This role is focused on real-time operational monitoring, incident coordination, and service resilience for critical business and payment platforms. The Command Center team has a “Follow the Sun” model and will require some work to happen off-hours via remote access and mobile phone. You will have heavy interaction with Information Technology teams including developers, information/data security, networking, system administrators, and information technology operations. This is an “Eyes on Glass” function. Hence, teamwork is required to coordinate coverage during breaks.
Job Responsibilities
- Monitor systems and transmission files, establishing appropriate routines, alerts, and controls to ensure stable operations.
- Accuracy in Monitoring in line with Standard Operating Procedures with no errors for the Global Command Center team.
- Ensure end-to-end case ownership and governance for inquiries received via email and internal transfers, including response quality, turnaround time, and stakeholder communication.
- Open and Initiate Pre-Authorized Contribution tickets.
- Participate in all Incident Management calls and provide the relevant information to the line of business technical and operation teams.
- Manage and respond to internal Stakeholder inquiries raised via Teams Chat and Emails.
- Be audit focused in all BAU activities, comply with the firm's policies & SOPs, thorough knowledge of SOPs/related check points.
- Take ownership of projects and take it to closure for the benefits of the team.
- Identify opportunities for process efficiency & implement in a controlled manner
- Exhibit effective communication with key stakeholders. Exercise good judgment and degree of confidentiality.
- Perform all work in accordance to department procedures and within productivity processing and quality standards. Support any testing, implementation events as required.
Required qualifications, capabilities, and skills
- Experience of working as part of a Global team.
- Excellent written & oral communication skills in English.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels
- Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Strong data analysis and performance management skills (trend analysis, KPI design, insight communication) to drive decisions with senior stakeholders.
- Demonstrated ability to lead through ambiguity, manage competing priorities, and deliver outcomes in a fast-paced, high-volume environment.
- Must be able to work under pressure & deadline driven environment.
- Good time management skills.
- Analytical with ability to quickly assess situations and resolve complex issues.
- Ability to use creative problem solving techniques to solve business issues.
Preferred qualifications, capabilities, and skills
- Knowledge of payments workflow
- Experience in Payments, Cash, or Treasury Operations, including controls, issue management, and operational risk remediation.
- Understanding of accounting and money movement processes across global payments.
- Strong attention to detail with a consistent track record of quality and accuracy.
- Demonstrated ownership mindset and commitment to high standards, including sustainable problem resolution and control discipline.
Shift and Coverage Commitment
- Work the assigned shift of 11:00 AM to 8:00 PM ET.
- Participate in rotating Weekend coverage (Saturday & Sunday) - 11:00 AM to 8:00 PM ET.
- US Holiday coverage (Rotating) - 11:00 AM to 8:00 PM ET.
- Occasional resiliency coverage for other sites (Non - US Hours)
- ANTICIPATED START DATE: JANUARY 2027