Own the moments that matter most in payments—complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving. In this senior individual contributor role, you’ll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention. If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility.
As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You’ll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction. You’ll join a newly formed team where processes and measures are evolving—bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients.
Job responsibilities
- Lead end-to-end client integration certification and testing activities for your assigned portfolio
- Advise clients on technical integration approaches, requirements, and readiness milestones
- Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders
- Coordinate with internal partners to resolve technical issues and unblock progress quickly
- Track risks, issues, and dependencies, and communicate status with clarity and accuracy
- Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
- Maintain strong client relationships through proactive engagement and reliable delivery
- Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
- Support scheduled go-live activities, including occasional work outside standard business hours
- Assist clients after hours during go-live-related emergencies tied to certification and testing
- Contribute to special projects and help evolve team workflows, measures, and operating practices
Required qualifications, capabilities, and skills
- 5+ years of experience in the payments industry
- Expertise in the Stratus or Tandem payment platform
- Experience leading client certification processes and/or complex client integration projects
- Strong understanding of payment network connectivity and related protocols
- Demonstrated ability to take ownership and drive issues to resolution
- Strong technical consulting, troubleshooting, and analytical problem-solving skills
- Ability to understand and document complex technical requirements and specifications
- Strong written and verbal communication skills, with professional presence in client-facing settings
- Ability to manage escalations with urgency, empathy, and composure
- Proven ability to collaborate effectively with cross-functional partners and senior stakeholders
Preferred qualifications, capabilities, and skills
- Gateway platform knowledge in addition to Stratus or Tandem and experience with EMV certification (or demonstrated ability to learn it quickly)
- Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
- Formal project management training or practical application of project management concepts
- Project Management Professional (PMP) certification
- Advanced understanding of networking and connectivity protocols
- Proficiency with Microsoft Visio, PowerPoint, and Excel
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives