Build your career at the intersection of loyalty, travel, and customer engagement. In this role, you'll work with a high-visibility team, managing relationships with 14 airline and hotel partners while shaping the strategy behind one of the most valued rewards programs in the industry. You'll have the opportunity to make a measurable impact on customer experience, business performance, and partner success — all within a collaborative, fast-moving environment.
As a Senior Associate in the Rewards Point Transfer team, you will manage and execute the Point Transfer redemption strategy and campaigns across a portfolio of airline and hotel loyalty partners. You will drive promotional campaigns, monitor business performance, and work closely with external partners and cross-functional stakeholders to enhance both the customer and partner experience.
Job responsibilities
- Serve as the day-to-day relationship manager for airline and hotel loyalty partners, coordinating promotional activity, resolving operational issues, monitoring performance, and ensuring contractual commitments are met.
- Lead creative development and execution for Point Transfer marketing campaigns, including post-campaign performance tracking to continuously optimize promotional strategy.
- Partner with Voice of Customer stakeholders to improve reporting, analyze customer feedback, and measure the impact of experience enhancements.
- Consolidate and analyze Point Transfer performance data to monitor key business metrics, assess promotional effectiveness, and support data-driven decision making.
- Develop monthly business reviews that synthesize financial, marketing, customer, and promotional results into clear, actionable recommendations.
- Ensure Point Transfer processes are well documented, efficient, and compliant with legal and regulatory requirements.
- Support partnership negotiations through market research and strategic analysis to guide future business decisions.
- Collaborate with Product, Analytics, Finance, Operations, Marketing, and other teams to drive customer engagement, redemption growth, and satisfaction goals.
Required qualifications, capabilities, and skills
- 3 years of experience in partnerships, strategy, consulting, business operations, product, marketing, financial analysis, or a related field.
- Bachelor's degree or equivalent experience.
- Experience in partnership marketing or partnership management.
- Strong analytical skills with the ability to interpret performance metrics, financial data, and customer insights to support business decisions.
- Experience developing presentations and communicating recommendations to cross-functional stakeholders.
- Experience working directly with external partners, clients, vendors, or strategic stakeholders.
- Excellent relationship management skills with the ability to thrive in a matrixed organization.
- Ability to manage multiple initiatives simultaneously with a proactive, results-driven mindset.
- Strong written and verbal communication skills across varying levels of seniority, both internally and externally.
Preferred qualifications, capabilities, and skills
- Experience in loyalty, travel, rewards, or customer engagement programs.
- Familiarity with Voice of Customer tools, reporting frameworks, or customer feedback analysis.
- Experience supporting or contributing to partnership negotiations or contract management.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.