Context & Environment
The position operates in a regulated and competitive retail environment and requires regular interaction with both internal teams and external business partners.
The Territory Manager works closely with dealers and various support functions to ensure strong commercial performance and operational standards across the assigned territory. The role requires frequent negotiation, strong stakeholder management, market awareness, and the ability to respond effectively to changing customer and business needs.
Activities
- Ensure compliance with applicable regulations, Company standards, Code of Conduct, HSEQ, station operations, and HACCP requirements.
- Manage service station performance across fuel, non-fuel products, and services.
- Build strong partnerships with dealers to support sustainable business growth while ensuring compliance with contractual and Company standards.
- Contribute to territory business planning and budgeting.
- Monitor market developments and competitor activities to identify opportunities and support business decisions.
- Analyze station performance and implement action plans to achieve commercial and operational targets.
- Conduct regular station visits and audits to ensure operational excellence, brand standards, safety, and customer service.
- Ensure effective implementation of marketing campaigns and provide feedback to improve promotional performance.
- Identify fuel and non-fuel growth opportunities to improve station profitability and customer experience.
- Monitor station financial performance and dealer business sustainability.
- Manage dealer commercial agreements and support contract renewals and related negotiations.
- Ensure timely collection of receivables and compliance with relevant financial controls.
- Work closely with cross-functional teams to resolve operational and commercial issues and continuously improve network performance.
Candidate Profile
Qualifications
- Bachelor's Degree or equivalent level.
Experience
- Minimum 5 years of experience in Sales or Marketing, including at least 3 years of relevant industry experience.
Technical Skills
- Basic financial and commercial analysis
- Retail operations and performance management
- Wet stock management
- Service station customer service standards
- Basic lubricant product knowledge
- Basic knowledge of retail payment/card systems
Behavioral Competencies
- Strong stakeholder management
- Effective communication
- Negotiation skills
- Proactive and able to take initiative
- Self-motivated and results-oriented
Knowledge
- Retail market dynamics
- Consumer trends and preferences
- Retail business and operations
- Sales and commercial performance management
Languages
- Proficient in Khmer and English.
Domain: Sales & Marketing
Type of contract: Regular position
Experience: Minimum 3 years
Employer company: TotalEnergies Marketing (Cambodia) Co., Ltd.