The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives
functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
We are seeking an experienced ServiceNow ITSM /ITM/CSM Developer with 6–9 years of hands-on
experience in ITSM/ITOM implementations, enhancements, and BAU support. The candidate should
have strong expertise in configuring ITSM workflows, service catalog, integrations, automation using
Flow Designer, and supporting enterprise-scale ServiceNow environments.
Key Responsibilities:
Key Skills:
• ServiceNow SDK (NOW SDK): Local application initialization, metadata
transformation, and scoped application deployment using IDEs such as VS Code
• ServiceNow Fluent: Application metadata, server-side JavaScript modules and thirdparty libraries
• Now Assist for Creator / GenAI: Code generation, development productivity and
workflow automation
• ITSM: Incident, Problem, Change, Knowledge, Service Catalog and SLM
• Platform Development: Flow Designer, ACLs, server-side/client-side APIs, workflows
and email notifications
• Custom Scoped Application Development
• Testing & Platform: ATF, Reports, Dashboards, Import Sets, Transformations, Update
Sets, System Clone and Upgrades
• Integrations: REST APIs, Integrations and Orchestration
Any graduate
Preferred Skills:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS‑ITSM certification
• Experience with Reporting, Dashboards, and Performance Analytics
• Exposure to ITOM, Discovery, or Cloud integrations
• Experience working in Agile / Scrum environments