Regional Retail Leader - Rockies/Oregon

Location:

• Leads a team of Area Sales Leaders (ARLs) and Market Retail Leaders (MRLs) to execute on our relationship model and deliver a differentiated client experience. Develops market strategies, enhancing sales effectiveness and productivity, and implements a disciplined, risk-focused sales culture.
• Partners with Middle Market, Business Banking, Key Investment Services, Key Private Client, Mortgage and Private Banking leadership to develop and execute strategies to deliver higher returns, accelerate new client acquisition, drive client penetration, and enable greater competitive distinction across the markets.
• Leads direct reports and aligned partners in development and execution of market strategies to deliver higher returns, accelerate new client acquisition, drive client penetration, and enable greater competitive distinction across the markets.
• Leads the execution of a disciplined sales management culture through the MRLs and ARLs. Ensures sales processes are executed and effective coaching practices are in place. Integrates client trends and feedback to manage and improve the sales process, reinforcing a continuous improvement mindset in the sales team.
• Fosters environment and processes that support cross line of business partnership and collaboration and ensures all sales generating activities are integrated so the team goes to market as One Key.
• Accountable for managing sales performance and sales performance metrics - sets clear expectations. Diagnoses and addresses the root causes of performance gaps.
• Creates and maintains a culture of operational effectiveness and risk management – Partners with risk leaders to ensure teams operate with the highest level of integrity and understands the accountability of the “First line of Defense”.
• Contributes thought leadership, best practices, market insights, and forward thinking to the execution tactics of their team to deliver exceptional client experience and business performance by being in the field observing and show coaching. Inspires and motivates teammates, bringing passion and a vision to Play with Confidence and that the team can help every client.
• In conjunction with Human Resources, creates and executes a proactive strategy to build a pipeline of talent by assessing and building Retail talent across the markets, including recruiting, employee skill development, career progression, goal setting, performance management, employee engagement and the delivery of a pay for performance culture. Proactively sources external talent across the markets. Promotes and manages the continued diversity of the Retail team in hiring, promoting, retaining and developing employees.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor's Degree in Business or related field (required)
• Master's Degree in Business or related field (preferred)

• 7+ years Demonstrated Retail banking leadership experience across multiple geographic areas; Has experienced unique market and performance demographics / complexities (required)
• Proven track record driving a Consumer banking enterprise to high levels of achievement in a complex and intensely competitive and highly- regulated environment. (required)
• Demonstrated ability to lead, manage, inspect, coach and champion a successful sales team. (required)
• Strong financial and business acumen as demonstrated through leadership coaching, organizational strategies, and accountability to results. (required)
• Operational/Risk management; full understanding and experience with First Line of Defense responsibilities and interdependencies with the Second Line of Defense (required)

• Proven ability to act with a clear vision and visible set of values and beliefs.
• Successful at engaging others but can make difficult decisions and gain buy- in from stakeholders.
• Is a proven leader; gets the most and best out of people; sets and communicates goals; holds people accountable; develops others.
• Demonstrated ability to collaborate vertically and horizontally across multiple stakeholders and lines of business to build and maintain strong relationships.
• Creates a performance management culture that results in a consistent, fair, and disciplined approach to sustained high performance across the sales force.

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

• Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

• Routine and frequent travel to include overnight stay.

• May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

• Office-Based

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.