Role Purpose

Drive the execution of business-led process re-engineering and operating model improvements supporting large-scale transformation initiatives, including digital, automation, and AI-enabled capabilities.

Translate strategic transformation priorities into actionable process and operating model changes across Falcon and the broader GDS portfolio, ensuring measurable improvements in operational efficiency, service delivery, and client outcomes.

Act as a key partner to Product Owners, Technology, and Business stakeholders to ensure process design, delivery, and adoption are aligned to business outcomes and scalable operating model evolution.

Key Responsibilities

Deliver Transformation & Process Re-engineering Initiatives

• Lead planning,  execution of process re-engineering and operating model improvement initiatives within large-scale transformation programs

• Translate strategic objectives into detailed delivery plans leveraging Agentic AI, automation, data, and digital capabilities, ensuring clear milestones, deliverables, and success measures

• Identify inefficiencies, risks, and optimization opportunities across end-to-end processes

• Deliver measurable improvements in productivity, cost efficiency, and service quality

• Manage delivery risks, dependencies, and stakeholder expectations to ensure successful outcomes

Support Operating Model Design and Implementation

• Contribute to the design and implementation of target operating models, including processes, roles, responsibilities, and workflows

• Document and maintain current-state and future-state flows, including handoffs, controls, and human–technology interaction points

• Ensure alignment and consistency of process design across products, teams, functions, and delivery streams

• Support embedding of automation and AI capabilities into business processes from an operational perspective

Partner with Product Owners  and Stakeholders

• Collaborate with Product Owners to support identification and prioritization of high-value transformation and AI-enabled use cases, providing input on operating model implications, adoption requirements, and organizational readiness

• Assess initiatives through the lens of business value, operational impact, scalability and feasibility

• Work with cross-functional stakeholders (Business, Risk, Technology) to align on process changes and implementation approach

• Provide input on process implications, operating model alignment, and delivery considerations

• Support stakeholder alignment and ensure shared understanding of process changes and expected outcomes

Drive Adoption & Value Realization

• Support implementation of process and operating model changes within business teams

• Partner with stakeholders to ensure effective adoption and integration of new ways of working incl. AI-enabled capabilities into day-to-day operations

• Contribute to change management activities, including communication, training, and rollout support

• Track adoption and performance metrics, ensuring visibility of realized benefits and performance improvement opportunities

Develop Process Intelligence and Insights

• Support understanding of pod outputs in the context of end-to-end process flows, including control environments, risk points, and client outcomes

• Conduct end-to-end process assessments, including identification of inefficiencies, fragmentation, and improvement opportunities

• Perform quantitative and qualitative analysis (e.g., productivity, cost-benefit, performance metrics) to support decision-making

• Support the transition from fragmented, initiative-based views toward a more integrated, process-driven and AI-enabled operating model perspective

• Develop process documentation, scorecards, and KPIs to monitor performance and impact

• Support a structured, data-driven approach to process optimization and transformation delivery

Support Integration of Technology & Agentic AI into Business Processes

• Support definition and document current and future process states and the interaction between automation, AI-enabled capabilities, and human activities, as part of operating model initiatives

• Partner with business stakeholders to build shared understanding of process and operating model changes, supporting alignment and effective implementation

• Support embedding of automation and AI capabilities into operational processes

• Assess the impact of technology and AI on workflows, roles, and operating structures

• Ensure alignment with governance, risk, and control requirements

• Identify opportunities to simplify and redesign processes rather than automate existing inefficiencies

Required Experience & Qualifications

• 7–10+ years of process design and/or operating model transformation initiatives in a complex global organization - experience required

• Experience working with cross-functional stakeholders in agile or product-centric environments

• Demonstrated delivery of process improvement, automation, or digital transformation initiatives

• Strong understanding of operating model design, process optimization, and continuous improvement methodologies (e.g., Lean, Six Sigma, BPMN)

• Ability to conduct qualitative and qualitative analysis of data within the operational processes.

• Experience in performance measurement, and development of business insights

• Exposure to technology or AI-enabled transformation initiatives is preferred

• Strong communication and stakeholder management skills with the ability to influence without direct authority

Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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