Your area of work:
Power the backbone of European capital markets. Within CSD Transformation (CSS IT), you will ensure the ultra-high availability, resilience, and real-time performance of our mission-critical post-trade settlement engines. In this high-stakes, cloud-native ecosystem, millions of securities transactions settle seamlessly every day. As a Production Support Engineer, you bridge software engineering, platform operations, and business reality—tackling complex distributed systems, orchestrating zero-downtime releases, and driving automation to eliminate operational friction in a 24/5 model (with compensated on-call rotation).
Your responsibilities:
- Act as first-responder for service disruptions across microservices, Kafka event streams, OpenShift/Kubernetes clusters, and SQL databases.
- Perform in-depth triage and post-mortem analysis to turn recurring incidents into automation scripts, bug fixes, or platform backlog items.
- Support CI/CD deployment pipelines, Canary and Blue-Green rollouts, operational sanity checks, and emergency rollback procedures.
- Proactively monitor market checkpoints, ISO 20022/SWIFT messaging queues, batch jobs, and reconciliation latency before business cut-offs.
- Implement proactive health monitors, custom dashboards, and automated alerting to catch anomalies before clients are impacted.
- Actively steer disaster recovery simulations and business continuity testing across high-availability architectures.
Your profile:
- 2–5 years of hands-on experience in production support, SRE, DevOps, or distributed software engineering within high-throughput enterprise environments.
- Practical knowledge of backend architectures (e.g. Java/Spring, C++, or modern microservices) and message-driven systems (Apache Kafka).
- Solid background in container platforms (OpenShift / Kubernetes), CI/CD pipelines, and relational databases (SQL).
- Proven diagnostic instincts with the ability to methodically trace failures across distributed components, APIs, and network layers.
- Proactive automation mindset with a strong drive to eliminate toil and optimize operational runbooks.
- Strong communication skills in English (spoken and written) with the ability to translate technical root causes into clear business context.
- Pragmatic, reliable team player comfortable collaborating across cross-functional international teams (Frankfurt, Prague, Luxembourg).