Responsibilities
Sales and Service:
- To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
- To engage with the client with sincerity
- To make the client feel comfortable by creating a bond through conversation.
- To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
- Customer Relationship Management:
- Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
- Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.
Administrative and Visual Merchandising:
- To oversee, under the Store Manager’s or the ASM authority, that:
- The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
- The departments are always well stocked.
- The products are well stored or folded in order to prevent any damage.
Operations:
- To partake in management tasks associated with sales.
- Adhere to the administrative procedures concerning exchanges, returns and repairs.
- Be accountable and responsible for ag hoc mission entrusted by the store management.
- To share client feedback on products.
- To propose ideas for improving the daily running of the store and the service deliver
Measures of success
- Achievement of individual and store sales targets.
- Growth and retention of a loyal client portfolio through effective clienteling.
- High levels of customer satisfaction and positive client feedback and in line with H2C values.
- Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.
- Contribution to cross-selling across product categories and increasing average transaction value.
- Positive teamwork, professionalism, and embodiment of Hermès values.
- Demonstrates strong integrity in line with the Hermès values.
EXPERIENCE
- Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
- Strong clienteling and relationship-building skills.
- Demonstrated ability to deliver exceptional and personalized customer experiences.
- Good understanding of luxury products, craftsmanship, and brand heritage.
- Experience achieving sales targets while maintaining service excellence.
- Ability to work collaboratively within a boutique team and contribute to operational excellence.