Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Work you’ll do:
This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.
We are looking for a Manager-level Digital Consulting professional to lead the delivery of complex AI-driven loyalty, personalization, and customer experience programs.
The ideal candidate is an experienced project/program manager with a consulting background, capable of managing multidisciplinary teams and delivering complex initiatives from planning through production and implementation. Experience with AI, GenAI, MarTech, loyalty, or customer experience programs is highly valued.
You will:
- Lead end-to-end delivery of AI-driven customer, loyalty, and content production programs.
- Own project plans, timelines, budgets, scope, dependencies, risks, issues, and overall delivery quality.
- Coordinate multidisciplinary teams across consulting, creative, AI/data, technology, content, and client stakeholders.
- Establish project governance, ways of working, reporting, and executive steering mechanisms.
- Manage multiple workstreams and ensure alignment across business, creative, technology, and delivery teams.
- Drive projects from concept and pilot through production, implementation, and scale.
- Manage external partners, technology vendors, and internal delivery teams where required.
- Identify and proactively resolve delivery risks, blockers, dependencies, and resource constraints.
- Facilitate project meetings, workshops, status reviews, and senior stakeholder updates.
- Ensure deliverables meet agreed scope, quality, timelines, and client expectations.
- Support proposals, project scoping, resource planning, and new business development.
- Mentor and manage junior project managers and consultants.
Your role as a leader:
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:
- Develop diverse, high-performing people and teams through new and meaningful development opportunities.
- Collaborate effectively to build productive relationships and networks.
- Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
- Align your team to key objectives as well as set clear priorities and direction.
- Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
- Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
- Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
- Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
- Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
Requirements:
- 8–12+ years of experience in project/program management, digital consulting, technology consulting, or digital transformation.
- Proven experience managing large, complex, multi-workstream digital programs.
- Strong experience managing multidisciplinary teams across creative, technology, data, and business functions.
- Demonstrated ability to manage senior stakeholders and complex client environments.
- Strong project governance, planning, risk management, financial management, and delivery skills.
- Experience delivering projects involving AI / Generative AI, MarTech, CRM, personalization, loyalty, content, or customer experience.
- Strong communication, organization, problem-solving, and stakeholder management skills.
- Experience working in an Agile or hybrid delivery environment is preferred.
Due to volume of applications, we regret that only shortlisted candidates will be notified.
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