Vice President, Digital Workplace Engineer

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This role sits within Client Services, a vertical of Digital Engineering Services (DES), the organisation’s core infrastructure function.

DES is responsible for delivering secure, scalable, and resilient infrastructure capabilities across the enterprise, including Storage, Network, Platform, SOC, and Service Management. Within this, Client Services team focuses on end-user-facing technologies, covering Desktop Services, Application Delivery and Messaging & Collaboration.

Within DES, The Client Services team is responsible for the delivering and continually evolving the organisation’s Digital Workplace. The team manages end-user computing, endpoint management, application delivery, messaging, collaboration and workplace security technologies, ensuring employees have a seamless, secure and productive access to the tools they need to work effectively.

As an experienced Digital Workplace Engineer, you will play a key role in supporting the organisation’s cloud-first, laptop-first strategy, delivering enterprise Digital Workplace solutions across technologies including Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 11, Conditional Access and cloud desktop platforms. Working closely with Infrastructure, Security and Architecture teams, you will help drive Digital Workplace transformation, improve user experience and support secure, scalable services for thousands of users across multiple EMEA locations.

NUMBER OF DIRECT REPORTS

·         Zero

MAIN PURPOSE OF THE ROLE 

The Digital Workplace Engineer will play a key role in the operational delivery and ongoing evolution of the organisation’s Digital Workplace services. The role will support a modern, cloud-first, laptop first strategy, delivering secure, scalable and user-centric workplace solutions across the enterprise.

Working as an experienced member of the Digital Workplace team, you will provide technical leadership across endpoint management, identity, collaboration and security technologies. You will be responsible for the design, implementation and support of Digital Workplace solutions, whilst contributing to strategic transformation programmes and maintaining high levels of operational service.

This role requires an exception Digital Workplace specialist with strong expertise across Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 11, Conditional Access and Zero Trust Technologies. You will work closely with Infrastructure, Security, Architecture and Project teams to deliver innovative workplace solutions that enhance both user experience and organisational security.

Alongside project delivery, you will provide third-line technical support and drive continual service improvement across the Digital Workplace estate.

KEY RESPONSIBILITIES

Digital Workplace Engineering

• Design, build and maintain enterprise Digital Workplace solutions supporting a cloud-first, laptop-first strategy.
• Engineer and support Microsoft Intune for endpoint management across Windows devices.
• Design and implement Windows Autopilot deployment solutions.
• Manage endpoint configuration profiles, compliance policies and security baselines.
• Support Microsoft Entra ID identity and device management services.
• Administer Microsoft 365 services relating to the Digital Workplace.
• Engineer secure endpoint configurations aligned with Microsoft best practices.

Endpoint & Cloud Technologies

• Support Windows 11 Enterprise endpoint engineering.
• Assist with Windows 365 and Azure Virtual Desktop (AVD) environments where required.
• Support endpoint lifecycle management including provisioning, configuration and retirement.
• Maintain endpoint security posture through compliance monitoring and remediation.
• Support application deployment using Microsoft Intune and modern application management technologies.

Security & Identity

• Design and maintain Conditional Access policies.
• Implement Zero Trust principles across endpoint and identity services.
• Support Multi-Factor Authentication (MFA) solutions.
• Work closely with Cyber Security teams to improve endpoint security.
• Support Microsoft Defender technologies and endpoint protection solutions.
• Ensure compliance with organisational security standards and governance.

Project Delivery

• Provide technical leadership across Digital Workplace transformation programmes.
• Produce High Level Designs (HLDs), Low Level Designs (LLDs) and technical implementation documentation.
• Deliver technical workstreams within infrastructure and workplace projects.
• Participate in planning, implementation and handover activities.
• Support technology evaluations, proof of concepts and pilot deployments.
• Contribute to Digital Workplace strategy and roadmap development.

Operational Support

• Provide 3rd Line support for Digital Workplace technologies.
• Manage complex technical incidents through to resolution.
• Perform root cause analysis and implement permanent fixes.
• Support Incident, Problem and Change Management processes.
• Ensure services meet agreed SLAs and operational standards.
• Participate in major incident support where required.

Continuous Improvement

• Identify opportunities for automation and service optimisation.
• Develop PowerShell scripts to automate administrative tasks.
• Drive continual service improvement initiatives.
• Review existing solutions and recommend modernisation opportunities.
• Improve end-user experience through technology enhancements.

Collaboration & Leadership

• Build strong relationships with internal stakeholders and technology vendors.
• Provide technical mentoring and guidance to junior engineers.
• Share technical knowledge across the wider infrastructure team.
• Work collaboratively with Architecture, Security and Project Management teams.
• Support technical governance and engineering standards.

WORK EXPERIENCE

Essential

• Significant experience in a Senior Digital Workplace, Modern Workplace, End User Computing (EUC) or Endpoint Engineering role within a large enterprise environment.
• Extensive experience designing, implementing and supporting Microsoft Intune and Microsoft 365 solutions across enterprise-scale environments.
• Proven experience managing Windows 11 endpoints using Microsoft Intune, Windows Autopilot and Microsoft Entra ID.
• Experience designing and implementing Conditional Access policies and modern identity and access management solutions.
• Experience delivering Digital Workplace transformation programmes, including migration from legacy endpoint management solutions to cloud-first technologies.
• Strong experience supporting enterprise endpoint security, device compliance and Zero Trust initiatives.
• Experience delivering infrastructure and Digital Workplace projects from technical design through implementation and operational handover.
• Experience producing High Level Designs (HLDs), Low Level Designs (LLDs), implementation plans and operational documentation.
• Experience providing 3rd Line technical support for complex endpoint, identity and Modern Workplace issues.
• Proven experience performing root cause analysis, troubleshooting and problem management within enterprise environments.
• Experience working closely with Architecture, Cyber Security, Infrastructure and Project teams to deliver business-critical technology initiatives.
• Strong experience with ITIL-based Incident, Problem and Change Management processes.
• Experience mentoring junior engineers and acting as a technical subject matter expert.
• Experience working within highly regulated enterprise environments with a strong focus on security, governance and compliance.
• Excellent stakeholder management skills with the ability to communicate effectively across both technical and non-technical audiences.

Beneficial

• Experience supporting Windows 365 and/or Azure Virtual Desktop (AVD) environments.
• Experience with Microsoft Defender for Endpoint, Defender XDR and Microsoft Purview.
• Previous experience with Citrix Virtual Apps & Desktops (CVAD), NetScaler or Ivanti User Workspace Manager.
• Experience with Endpoint Management and migration to Microsoft Intune.
• Experience automating administrative tasks using PowerShell or Microsoft Graph.
• Experience working within Agile project delivery environments.
• Experience supporting cloud migration and workplace modernisation programmes.
• Experience collaborating with third-party suppliers and managed service providers.
• Experience within Financial Services or another highly regulated industry would be advantageous.

SKILLS AND EXPERIENCE

Essential:

• Strong technical expertise in Microsoft Intune
• Microsoft 365 administration and support
• Microsoft Entra ID (Azure AD)
• Windows 11 Enterprise
• conditional Access
• Zero Trust security principles
• Endpoint security and device compliance
• PowerShell scripting and automation
• Solution design and technical documentation
• Enterprise endpoint lifecycle management
• Infrastructure project delivery
• Strong troubleshooting and root cause analysis skills
• ITIL Service Management principles
• Excellent stakeholder management and communication skills

Beneficial;

• Windows 365 / Azure Virtual Desktop
• Citrix Virtual Apps and Desktops (CVAD)
• Citrix NetScaler
• Ivanti User Workspace Manager
• FSLogix
• Microsoft Defender XDR
• Microsoft Purview
• Azure Infrastructure

Key Technologies and Platforms

• Microsoft Intune
• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Windows 11 Enterprise
• Windows Autopilot
• Windows 365
• Azure Virtual Desktop (AVD)
• Microsoft Defender for Endpoint
• Conditional Access
• Zero Trust Security
• Microsoft Endpoint Manager
• PowerShell
• Azure

PERSONAL REQUIREMENTS

• Passion for Digital Workplace and Modern Workplace technologies.
• Excellent communication and interpersonal skills
• Strong customer focus with a commitment to delivery exceptional service
• Proactive, motivated and results-driven.
• Excellent analytical and problem solving abilities
• Strong decision-making skills with sound technical judgement
• Able to manage multiple priorities in fast paced environment
• Strong planning and organisation skills with excellent attention to detail
• Abilities to work independently while contributing effectively within a collaborative team
• Comfortable influencing technical decisions and engagement with stakeholders at all levels
• Committed to continuous learning, innovation Tion and service improvement
• Calm, resilient and professional under pressure
• High level of accountability, integrity and ownership.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.