Senior Manager, Salesforce MarTech Architecture, Lifesciences

Basic information

Job description

Connect to your Industry

Redefine how Life Sciences organisations connect with healthcare professionals and patients through intelligent, compliant, and personalised marketing technology. As a Senior Manager specialising in Salesforce MarTech Architecture within our Experience & Marketing Transformation team, you will lead the strategic design and delivery of Salesforce-based marketing technology ecosystems for pharmaceutical, medical device, and biotechnology clients. 

You will serve as the senior technical authority on complex Salesforce implementations spanning Data Cloud, Marketing Cloud, and Personalisation — architecting end-to-end data flows, designing omnichannel HCP and patient engagement strategies, and ensuring that every solution is built to meet the strict regulatory, ethical, and commercial requirements of the Life Sciences sector. Your deep knowledge of Salesforce cross-cloud architecture, combined with an understanding of Life Sciences-specific platforms and regulatory frameworks, will make you a critical partner to some of the world's leading pharmaceutical and medical device organisations. 

Beyond programme delivery, you will develop practice-level thought leadership in Life Sciences MarTech, mentor technical teams, and contribute to building Deloitte Digital's reputation as the partner of choice for Salesforce-based marketing transformation in Life Science.


Connect to your career at Deloitte   

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. 

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We're expanding and we're looking for senior leaders who take initiative, develop talent, and are capable of shaping and growing our business without compromising standards, integrity, or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. 

Your responsibilities will include

• - Shape and define the Salesforce MarTech architecture strategy for Life Sciences clients, overseeing the design of integrated, scalable marketing technology ecosystems spanning Salesforce Data Cloud, Marketing Cloud, and Personalisation platforms Architect end-to-end data flows across Salesforce clouds — including Data Cloud, Marketing Cloud, Sales Cloud, and Service Cloud — ensuring robust data models, identity resolution, cross-cloud integration, and regulatory-compliant data governance frameworks.
  
  

• - Drive technical design workshops and architecture reviews with engineering teams and business stakeholders, clearly translating complex platform architecture decisions into executive-level recommendations and communicating trade-offs to senior programme sponsors. 
  
  

• - Design personalisation and omnichannel engagement strategies for Life Sciences use cases - from compliant HCP (healthcare professional) engagement and patient support programmes to medical affairs digital outreach. Implement these using Salesforce Data Cloud segmentation and activations, integrated with Marketing Cloud journey orchestration. 
  
  

• - Lead technical workstreams within large-scale Salesforce implementation programmes, ensuring architectural integrity, platform best practices, regulatory compliance, and delivery to quality standards across all phases of the programme.
  
  

• - Champion architectural standards, reusable implementation patterns, and Life Sciences-specific accelerators within the team, mentoring managers and consultants to build deep Salesforce MarTech capability across the practice.
  
  

• - Build Deloitte Digital's reputation in Life Sciences MarTech architecture through thought leadership on topics such as compliant personalisation at scale, omnichannel HCP engagement, AI-driven patient journeys, Veeva-Salesforce integration patterns, and regulatory data governance.
  
  
  LSCIENCE
  
  

Connect to your skills and professional experience

To excel in this role, you will need deep Salesforce architecture expertise across Data Cloud, Marketing Cloud, and Personalisation, combined with a strong understanding of the Life Sciences industry landscape, HCP and patient engagement dynamics, and the regulatory frameworks governing marketing in this sector.

You will have

• - Proven experience leading multiple Salesforce implementation programmes at scale, with hands-on architecture ownership across Salesforce Data Cloud, Marketing Cloud, or Personalisation, and a track record of delivering complex cross-cloud solutions.
  
  

• - Salesforce Data Cloud Consultant certification, ideally complemented by Salesforce Marketing Cloud certifications (e.g., Email Specialist, Marketing Cloud Consultant), with evidence of applying these in large, complex client environments

• Expert knowledge of Salesforce Data Cloud architecture — including Data Streams, Unified Data Model, Transformations and Insights, Identity Resolution, Segmentation, and Activations — and the ability to make and defend architectural decisions at programme level.
  
  

• - Experience designing and implementing Salesforce Marketing Cloud solutions including Journey Builder, Email Studio, and Audience Builder, with the ability to integrate these with Data Cloud and Personalisation for unified customer engagement

• Strong understanding of Salesforce cross-cloud integration patterns, data modelling best practices, API integration approaches, and data governance principles relevant to enterprise marketing technology implementations.
  
  

• - Proficiency in SQL and a working knowledge of SOQL, with experience integrating Salesforce Data Cloud with external data warehouses (e.g., Snowflake, Databricks) for enhanced analytics and data activation.
  
  

• - Proven ability to lead C-suite and executive stakeholder engagement, facilitating architectural design sessions, presenting platform strategies, and navigating complex multi-stakeholder programme dynamics.
  
  

• - A clear track record of leading and mentoring technical teams, managing architects and developers across multiple workstreams, and building Salesforce MarTech capability within a practice.
  
  

• - Life Sciences industry experience with an understanding of regulatory constraints affecting digital marketing — including ABPI Code requirements, FDA promotional guidelines, and MLR (Medical-Legal-Regulatory) review processes — and how these inform MarTech architecture decisions (desirable).
  
  

• - Experience with Veeva CRM, Veeva CLM, or Vault integration with Salesforce, and an understanding of Veeva's role in HCP engagement and content management within Life Sciences (desirable).
  
  

• - Awareness of Salesforce Agentforce capabilities and the potential for agentic AI integration within Life Sciences marketing and sales workflows (desirable).
  
  

• - Confidence using AI tools and LLMs in day-to-day work — whether to accelerate architecture documentation, enhance delivery quality, or drive innovation in client engagements.
  
  
  

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology and Transformation

“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology and Transformation

Our hybrid working policy

You’ll be based in either London, Manchester, Bristol, Edinburgh, Glasgow or Belfast with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity 

Are you looking to return to the workplace after an extended career break? 

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. 

Our commitment to you 

Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. 

We want you. The true you. Your own strengths, perspective and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. 

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. 

Connect to your next step 

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. 

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers 

CUSTR

• Share Senior Manager, Salesforce MarTech Architecture, Lifesciences with LinkedIn
• Share Senior Manager, Salesforce MarTech Architecture, Lifesciences with Facebook
• Share Senior Manager, Salesforce MarTech Architecture, Lifesciences with Twitter
• Share Senior Manager, Salesforce MarTech Architecture, Lifesciences with a friend via e-mail