Your Area of Work:
CFCL Cork, Pre- & Post-Trading, Clearstream Fund Services, Vestima Execution Support
Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation, and straight-through processing of investment fund orders.
Joining our team in this diverse and challenging role, you will act as dedicated contact person for Clearstream’s clients on queries related to Investment Funds operations and Vestima. Our aim as a team is to reduce risk and enhance our clients experience and we do this by valuing accuracy and precision while maintaining enhanced Client relationships.
We work on the basis of high trust, high responsibility.
Full training will be provided, and we ensure a high level of cross training so that we can better deal with client requirements and foster a continuous learning mindset.
Your Responsibilities:
- Provide assistance to Clients and Transfer Agents using our automated order routing system Vestima.
- Investigate order failures and rejections and successfully replace deals before fund cut off.
- Ensure positive outcomes in all aspects of the Fund order cycle, i.e. missing contract notes, cash and stock settlement
- Work closely together with the different Investment Funds teams in different locations.
- Support any other tasks related to IFS projects.
Your Profile:
- Degree in Business Studies, Financial Services, or other related qualification is a benefit
- Administration experience, preferably in a financial environment
- Service orientation with excellent telephone, communication, and negotiation skills
- Ability to work under pressure whilst handling an extensive amount of phone calls to meet deadlines
- Strong problem-solving skills, accuracy, ability to work independently and as a part of a team in an international environment
- Proficiency in written and spoken English. German and/or French will be desirable but not essential
- Ability to thrive as part of a team
- Client Focus
- Taking responsibility
- Attention to detail
- Open Communication
- Continuous Improvement
- Sound Decision Making
- Risk Management
- Drive for Results