A TAG HEUER BOUTIQUE MANAGER IS…
…A PERFORMANCE-DRIVEN SALES EXPERT
- Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
- Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
- Stays updated on the watch industry and local market competitive environment
… A TEAM LEADER
- Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
- Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
- Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
- Identifies and hires new team members
… A TAG HEUER AMBASSADOR
- Ensures an outstanding service is offered to all visitors in store
- Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
- Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
- Proactively networks and connects with local people of influence
… A CLIENT DEVELOPMENT SPECIALIST
- Leads the team to develop long-term relationships with clients
- Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
- Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI