As a Senior Design Operations professional within the Card team, you will be responsible for planning and managing the day to day workflow, processes and reporting that support our growing digital design project work across Design and Customer Experience (DCE).
We are looking for a Senior Design Operations professional to join our Card team. In this role, you will be working with designers, product owners, engineers, content strategists, editors and researchers committed to designing customer-led products and services. This role requires an understanding of design processes including customer-centric design; familiarity with design systems and toolkits is helpful.
JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.
Job responsibilities
- Oversight and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management
- Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on
- Discovery Execution and Delivery, as well as concept readiness and artifact quality.
- Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities
- Facilitate cross-impacted project discussions with multiple Design teams and stakeholders
- Collaborate closely with DCE, Product, Line-of-Business, Data and Analytics and Tech teams to understand the customer problem statement and desired outcomes to meet business objectives.
- Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested
- Key driver and champion of ongoing firm-wide and design team process improvement
Required Qualifications, Capabilities, and Skills:
- A minimum of 5 years of project/program management experience with 3 years in digital design or product development
- Understanding of Product development lifecycle at scale
- Thorough understanding of Waterfall and Agile project methodologies
- Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com / Figma
- Demonstrated effectiveness developing plans, prioritizing activities and driving execution
- Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
- Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
Preferred Qualifications, Capabilities, and Skills
- Experience at design studio and/or large corporate environment
- Proven ability to collaborate cross-functionally and influence outcomes
- Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
- Strong project management skills
- Passionate about creating customer-centric design