Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi is looking for a Senior Business Analyst & Technology Project Lead to serve as a critical bridge between business stakeholders and technology teams, translating complex business needs into actionable system solutions that drive measurable outcomes. In this senior-level role, you will contribute to the strategic planning and continuous improvement of business performance by leading analysis, managing cross-functional delivery, and overseeing a portfolio of upstream and downstream applications. This is an opportunity to shape high-impact technology decisions at one of the world's leading financial institutions, working in a collaborative environment where your analytical insight directly influences business planning.

Responsibilities

• Lead the definition of system scope, objectives, and enhancements for complex, high-impact technology projects across development and implementation phases.

• Act as the primary liaison between business stakeholders and technology teams, translating functional requirements into clear, actionable system specifications.

• Evaluate new technology developments and evolving business needs, recommending system alternatives or enhancements based on thorough analysis of business processes and industry standards.

• Identify, communicate, and mitigate project and technology risks, assessing the business implications of proposed solutions before they impact operations.

• Deliver sophisticated analyses that define complex problems and drive innovative, data-informed solutions that influence strategic decisions.

• Monitor and manage project timelines across multiple applications, ensuring cross-functional delivery stays on track and organizational objectives are met.

• Mentor and guide team members on a day-to-day basis, overseeing work allocation, resource planning, and professional development.

Required Qualifications & Skills

• 6+ years of experience in a business analysis or project management capacity, ideally within a technology-driven environment.

• Advanced proficiency in Microsoft Office, with demonstrated expertise in Excel for data analysis, modelling, and reporting.

• Solid understanding of all phases of the Software Development Life Cycle, with the ability to engage meaningfully across planning, build, and delivery stages.

• Deep knowledge of business analysis principles, including requirements gathering, process mapping, and functional specification writing.

• Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences.

• Strong organizational and time management capabilities, with a consistent record of delivering against multiple competing deadlines.

Beneficial Skills & Qualifications

• Bachelor's degree in a relevant discipline, such as Information Systems, Business Administration, or a related field.

• Background or exposure to the financial services or banking sector, with an understanding of the operational and regulatory context these environments present is preferred

• Experience managing projects or business analysis initiatives within organizations that operate complex, interconnected application ecosystems.

What We Offer

At Citi, you will work alongside experienced professionals across a globally connected organization, taking on meaningful work that spans technology strategy, business delivery, and cross-functional collaboration. This role offers the scope, scale, and seniority to make a genuine impact on how technology shapes business outcomes.

• Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside structured team collaboration.

• Exposure to a broad application portfolio with upstream and downstream complexity, building your expertise across the full technology delivery landscape.

• Opportunity to influence strategic technology decisions at a senior level, with visibility across business and technology leadership.

• Access to learning and professional development resources to support continued growth in business analysis, project management, and financial services.

• Competitive compensation and a comprehensive benefits package, including financial wellbeing, wellbeing support, and family-focused benefits.

• A performance-driven team culture that values analytical rigor, clear communication, and delivery ownership.

Apply today to bring your business analysis expertise to a senior role at Citi, where your work will directly shape technology strategy and business outcomes across a global organization.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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