Senior Manager, IT Facilities and Data Center Operation

Responsibilities

• Lead the global Data Center Operations function, establishing strategy, priorities, standards, and operating models to ensure reliable, secure, and scalable infrastructure services across all company locations. 

• Provide leadership, direction, coaching, and performance management for data center teams, contractors, and service providers, fostering a culture of operational excellence, accountability, collaboration, and continuous improvement. 

• Develop and execute short- and long-term data center and facilities strategies, including capacity planning, modernization initiatives, resiliency improvements, sustainability objectives, and technology roadmaps. 

• Direct the installation, upgrade, relocation, and decommissioning of enterprise technology infrastructure while ensuring governance, standards compliance, and accurate documentation across all sites. 

• Oversee critical facility infrastructure including power distribution, UPS systems, backup generators, cooling systems, environmental monitoring, and physical security controls to ensure continuous operation of business-critical services. 

• Partner with Infrastructure, Cybersecurity, Enterprise Architecture, Cloud, Network, and Business Technology leaders to align data center capabilities with current and future business requirements. 

• Oversee day-to-day global data center operations, ensuring service reliability, availability, regulatory compliance, and adherence to change, incident, and problem management processes. 

• Lead major incident response, crisis management, root cause analysis, and service recovery efforts, ensuring effective communication, timely resolution, and continuous improvement actions. 

• Establish and maintain operational policies, procedures, metrics, and service level objectives to improve operational performance, customer experience, and business continuity readiness. 

• Lead global vendor, contractor, and service provider relationships, including contract negotiations, service level management, performance reviews, competitive bid processes, and cost optimization initiatives. 

• Manage operational and capital budgets, financial forecasting, resource planning, and investment decisions to balance business priorities, operational performance, and cost effectiveness. 

• Drive governance and compliance activities supporting audit, security, risk management, disaster recovery, regulatory requirements, and enterprise resiliency objectives. 

• Develop succession plans, workforce strategies, and organizational capabilities to support future business growth and evolving infrastructure requirements. 

• Champion continuous improvement initiatives that enhance reliability, automation, operational efficiency, visibility, and service delivery across the global infrastructure environment. 

 
Qualifications

• Bachelor's degree in Information Technology, or a related field or equivalent experience 
• 10+ years of progressive experience in data center operations, infrastructure management or facilities.  

• 5+ years of leadership experience managing technical teams, vendors, and service providers in a complex enterprise environment. 

• Demonstrated experience leading global or multi-site infrastructure operations. 

• Strong knowledge of data center operations, facilities infrastructure, operational governance, business continuity, disaster recovery, and IT service management practices. 

• Experience managing operational and capital budgets, financial planning, and vendor contracts. 

• Strong executive communication, stakeholder management, negotiation, and influencing skills. 

• Proven ability to lead organizational change, strategic initiatives, and cross-functional programs. 

• Advanced experience using Microsoft Office products, including Excel, PowerPoint, and Word. 

Preferred Qualifications

• Certified Data Centre Professional (CDCP) 
• Certified Data Centre Specialist (CDCS) 
• Schneider Electric Data Center Certified Associate (DCCA) 
• ITIL Foundation or higher certification 

• Project Management Professional (PMP) certification 

• Experience managing hybrid infrastructure environments that include both on-premises and cloud platforms 

Working Conditions

• This position requires regular onsite presence to support critical infrastructure operations and business continuity requirements.

• This is an on-site position requiring five days (M-F) in office per week
• May require occasional after-hours engagement in support of major incidents, business continuity events, or critical infrastructure initiatives.

• Domestic and international travel may be required to support global data center locations, disaster recovery sites, vendor engagements, and strategic infrastructure projects.

• Participation in leadership escalation and on-call rotation for critical operational events may be required.

Compensation:

The Salary for this position generally ranges between $150,000--$160,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. 

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

This is an office position requiring 5 days in office per week in our Cedar Rapids, Iowa location. Relocation assistance will not be provided for this position. 

Enterprise Technology is a global organization within Transamerica.  We provide dedicated application support to Transamerica and we bring all of Aegon's business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability the company’s technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe.