Head of Lloyds Intermediaries

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Job Description Summary

Job Description

JOB TITLE: Head of Lloyds Intermediaries

LOCATION: Birmingham, Edinburgh, Glasgow, Halifax, Leeds or London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We're rebooting an icon and building the future of finance!

At Lloyds Banking Group, our purpose is clear. We help Britain prosper and aim to be the best financial services provider for our customers.

This is a standout opportunity to join a high-performing team and build our intermediary strategy right from the beginning!

The role comes at a pivotal moment. It reports to the Homes Channels & Partnerships Director and leads approximately 75 colleagues. The focus is on owning the successful launch and establishment of Lloyds Intermediaries in the market, building the strength and reputation of this exciting new intermediary brand.

Success means a smooth transition for brokers and colleagues. It means influential relationships across the industry. Most importantly, it means balanced growth and excellent outcomes for brokers, customers and colleagues!

What will I be doing?

• Deliver the strategy for Lloyds Intermediaries, turning priorities into clear commercial plans.
• Own sales, service and financial performance across the channel. Balance sustainable growth, profitability, risk and customer outcomes.
• Lead relationships with key broker firms, strategic partners and industry influencers.
• Represent Lloyds Banking Group at industry forums and strengthen our market influence.
• Use broker, customer, market and competitor insight to identify growth opportunities and shape future propositions.
• Bring Product, Pricing, Risk, Operations, Marketing, Data and Technology together. Improve journeys, propositions and ways of working.
• Lead, inspire and develop approximately 75 colleagues. Create an inclusive, high-performing culture with clear accountability and strong succession.
• Lead transformation across the channel. Use data, digital capability and technology partnerships to improve performance and make it easier for brokers to do business with us.
• Maintain a strong risk and control environment. Play an active role in the Homes Channels & Partnerships leadership team and lead priorities beyond the immediate remit.

Why Lloyds Banking Group

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey. 

What you’ll need 

• Senior leadership experience in private banking, wealth management, banking propositions or product management
• .Proven success creating and delivering customer propositions and product strategies.
• Strong commercial leadership with experience of P&L ownership, pricing and performance management.
• Deep understanding of product governance, lifecycle management and customer outcomes.
• Knowledge of banking, lending and wealth-related products, with fiduciary experience advantageous.
• Experience influencing across complex organisational structures and leading large-scale change.
• Strong critical thinking, partner management and decision-making capabilities.
• A track record of building and leading high-performing teams.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies 

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.