Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities whilst overseeing a local team of Client Service Account Managers in Paris.
Job Responsibilities
- Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions
- Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans
- Promotes use of self-service tools to reduce number of client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities
- Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication
- Participates in and support Treasury Services initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g., Sales, Operations, Product)
- Identifies and escalates potential risk associated with client activities and record all client interactions (e.g., calls, meetings, issues, proactive communications)
- Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching
Required Qualifications, Capabilities, and Skills
- Excellent verbal and written communication skills in both English and French
- Ability to work effectively under pressure whilst maintaining a professional manner
- Ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service, escalation and portfolio management experience
- First people management experience
Preferred Qualifications, Capabilities, and Skills
- Knowledge and understanding of Treasury Services products, processes and risk policies
- Additional Languages are helpful for this role but not required