Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
You will act as the main partner of Commerce transformation & operations teams to define their analytics roadmap, unlock data insights for augmenting their decision-making process, own and groom their analytics catalogue, and accompany them to transform into a full Data and AI organization.
1. Analytics Portfolio Ownership (Business Planning & Sales Performance):
- Own and manage the end-to-end product roadmap for regional Sales Performance and eCommerce analytics, maximizing the Global, Zone and local catalogue of solutions.
- Translate complex business questions from commercial teams into advanced insights or scalable, actionable analytics products.
- Act as the primary liaison between the business stakeholders and the delivery teams (Data & AI Tech teams and Analytics delivery hub), fostering strong relationships and gathering feedback.
- Prioritize the business backlog, define use cases and oversee delivery to drive measurable business value.
- Organize and facilitate feedback sessions, focus groups, and user workshops to capture regular input for continuous improvement.
2. Business Animation & Stakeholder Management:
- Analytics Transformation Strategy: Define with Business partners the building blocks of analytics transformation for the sub-domain. Translate into a roadmap of analytics projects and products, work with Data Product Owner peers the necessary data acquisition plans and build the transformation and change activities.
- Stakeholder Engagement: Proactively engage business counterparts to groom the product backlog, refine solution designs, and build alignment on product vision.
- Co-creation: Actively gather business input and test prototypes/ideas directly with end-users.
- Change Management: Lead communication, change enablement, and continuous portfolio animation to systematically drive user adoption across the zone.
3. Leadership of External Partner Team:
- Lead, coach, and guide the external team of Analytics Product Owners (APOs) provided by our external analytics partner in the Analytics Delivery Hub.
- Establish clear performance KPIs, governance standards, and delivery cadences to ensure high-quality output.
- Foster a collaborative, high-performing working culture between internal L'Oréal stakeholders and the external delivery partner.
4. Leadership & Ways of Working (Soft Skills):
- Problem-Solving Mindset: Maintain a solutions-driven approach—prioritize pace and progress over getting bogged down in granular details.
- Milestone Discipline: Establish clear, measurable milestones to ensure steady product momentum.
- Decisiveness & Options Framing: When facing ambiguity or decision roadblocks, quickly formulate well-structured scenarios with clear pros, cons, and trade-offs to facilitate leadership/N+1 decision-making.
We Are Looking For
You bring a collaborative mindset and proven capability in scaling data-driven solutions across omnichannel commercial environments. You bring:
- 10+ years’ experience in Commerce Digital transformation within FMCG or retail, with a strong focus or appetite on Data & Analytics
- Experience in managing project and building solutions using agile methodologies across the commercial value chain, with a strong track record of prioritizing backlogs based on business value, defining commercial use cases, and driving adoption among sales and digital teams.
- Ability to partner hand-in-hand with external vendor teams to co-create, architect, and iterate on analytics solutions, blending internal business context with external technical and domain expertise.
- Familiarity with modern data stacks, BI tools (e.g., Tableau, Power BI), SQL.
- Highly proactive, resilient, solutions-oriented, with exceptional stakeholder management and options-framing capabilities for senior leadership.
- Excellent communication and collaboration skills to engage with stakeholders, customers, and cross-functional teams. Great storyteller and educator to align non-technical experts on the data x AI vision.
- Experience in facilitating ideation workshops, requirement gathering meetings, feedback sessions and user education.
- Have a deep understanding of the FMCG / CPG Commercial domain, i.e building solutions to improve sales performance, field force productivity, eCommerce metrics, etc..
What's In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
- Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference
Who We Are
With 2,000 tech experts across 40+ specialisms partnering with over 3,500 digital experts worldwide, L'Oréal Tech shapes beauty tech at global scale. We innovate with diagnostic and hyper-personalised devices and services, driving seamless omni-channel consumer experiences.