Help protect customers and the firm by ensuring deposits made through self-service channels are accurate and negotiable. Join a fast-paced, technology-driven team known for strong controls and continuous improvement.
As a Transactions Specialist II in Deposit Review Operations (DRO) within Payment Services, you will review transaction images deposited through self-service platforms (e.g., ATMs and Mobile Quick Deposit) for negotiability criteria. You’ll use multiple computer applications to complete work in a high-production environment with defined quality and performance standards. This role requires comfort with detailed procedures, repetitive workflows, and strong focus on speed and accuracy. You’ll also have opportunities to cross-train with our Exceptions & Returns team after mastering core responsibilities.
Job responsibilities
• Review check/deposit images from self-service platforms for negotiability criteria
• Apply established guidelines and decision criteria consistently and accurately
• Meet targeted production and quality performance standards in a fast-paced environment
• Navigate multiple computer applications to complete technology-based processing tasks
• Follow detailed procedures and step-by-step instructions with high attention to detail
• Identify exceptions/issues and take appropriate action based on documented criteria
• Maintain accuracy while processing work in a specific, repetitive sequence
• Partner closely with the Exceptions & Returns team to support end-to-end outcomes
• Participate in cross-training and cross-utilization opportunities as available
• Support business needs through overtime as required
Required qualifications, capabilities, and skills
• High School Diploma or GED
• Ability to work effectively in a production environment with performance metrics
• Strong attention to detail with a focus on accuracy and risk awareness
• Self-motivated and dependable; able to consistently meet monthly targets
• Comfort working in a repetitive, structured workflow with clear procedures
• Basic knowledge of banking transactions and check handling/autonomy concepts
• Computer familiarity and dexterity (keyboard/mouse, multiple applications)
• Strong analytical and problem-solving skills
• Ability to follow written instructions and make decisions using established criteria
• Flexibility to work overtime as needed
Preferred qualifications, capabilities, and skills
• Proficiency with Windows operating systems
• Experience with Microsoft Office tools
• Prior experience in banking operations, transaction processing, or back-office functions
• Experience working with quality and productivity targets in a high-volume environment
Schedule: Thursday, Friday, Monday, 10am – 6:30pm in office and Saturday and Sunday 8am-4:30pm work from home
Shift differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.