At Chase, you'll have the opportunity to make a significant impact by shaping the future of how we protect our customers. Join a dynamic team that values innovation, collaboration, and continuous improvement.
As a Senior Product Associate in the Wires, International, and Blockchain Payments team, you will drive the end-to-end delivery of product experience and platform features. You will focus on enhancing customer experience through both user-facing features and platform capabilities, collaborating with a dynamic team that values innovation, collaboration, and continuous improvement.
Job responsibilities
- Collaborate with internal and external partners to identify new product opportunities that align with customer needs and market demands through user research and data analysis
- Seek to understand customer behavior, industry trends, competitive offerings, and emerging technologies to identify opportunities for innovaion and improvement.
- Lead the development and implementation of experience and platform capabilities within the Wires ecosystem
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and identify valuable product features for customers
- Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets throughout the product development life cycle
- Develop requirements, epics, and user stories to support product development using AI tools
- Consider and plan for upstream and downstream implications, working closely with scrum teams to compile rollout and release plans
- Work closely with LRCC partners to ensure the product features meet with all legal, risk, compliance, and regulatory requirements
Required qualifications, capabilities, and skills
- Bachelor's degree or equivalent experience required
- 3+ years of experience or equivalent expertise in product management
- Exhibit a strong ownership mindset, independently investigating complex problems and driving solutions through execution
- Proven track record of executing end-to-end product delivery for complex, large-scale initiatives
- Experience working with Agile methodologies and AI tools
- Experience in product delivery, execution and end to end ownership
- Experience in fraud, scam prevention, risk and authentication controls in digital flows
- Working knowledge of data analytics and data literacy
- Good technical and platform understanding
Preferred qualifications, capabilities, and skills
- Product experience in the payments or financial industry
- Knowledge of common payments rails and related regulations and compliance requirements
- Experience leveraging AI powered tools and automation capabilities to improve product discovery, requirements development, data analysis, and problem solving.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.