Business Analytics Analyst

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Job Overview

The Business Analytics Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Assist with solutions & implementations
• Performs relatively complex and varied assignments
• Demonstrates technical/administrative expertise
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards
• Basic knowledge of the organization and its policies required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience
• Demonstrate ability to problem solve
• Customer service skills
• High attention to detail

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

About CITI

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.

Analytics and Information Management (AIM)

Citi AIM was established in 2003, and is located across multiple cities in India – Bengaluru, Chennai, Pune and Mumbai. It is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth in partnership with the businesses. The function balances customer needs, business strategy, and profit objectives using best in class and relevant analytic methodologies.

What do we do?

The North America and APAC Consumer bank information management team provides reporting and business Insights support to help the business monitor/size the impact of various business strategies, campaigns and portfolio actions.

The team helps the business take strategic decisions based on lots of data exploration, thorough understanding of business needs backed by structured thinking.

Few notables among the multiple areas that we work in:

• Drive Strategic Business Solutions & Insights: Relevant insights to the business that can accelerate strategic decisions effectively pointing towards early data trends and their drivers
• Business critical Dashboards: self-explanatory and detailed dashboards to review the portfolio health with the business leaders with analytical backing of particular trends of interest
• Assessing Campaign Impacts: Understand the campaign setup and through data exploration get the actual campaign performance in terms of P&L. Using the data put together a solution to optimize the marketing spends based on campaign performance.
• Opportunity sizing: Help the business with sizing the impact of various regulatory / market / business / strategic changes to the portfolio
• Process Efficacy: Periodically review existing process and identify potential ways to streamline the process
• Business Intelligence Tools: Deploy existing reports to other advanced reporting platforms

To achieve the best in class analytical solutions across business units we use the best in class tools and technology.

What’s expected from you?

As a Business Analytics Analyst 2, we are seeking an experienced analytics candidate who should be able to perform below behaviors in their day to day role: 

• Client Obsession – Create client centric analytical and insightful solutions to accelerate strategic decisioning for the business. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.

• Analytic Project Execution – Own and deliver multiple and complex analytical projects. This would require an understanding of business context, deeper understanding of the business critical KPIs along with their behavior and impact, identifying trends and patterns with data

• Stakeholder Management: Experience in stakeholder management across various functions and regions and should be able to effectively handle partner communications.
• Articulation & Presentation Skills: Creating and delivering high class presentations to share the thoughts, the solutions or the problem statement to business stakeholders and senior management
• Ability to coach and mentor juniors.

Skillset you should possess

The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset

Basic Qualifications

• Master’s or Bachelor’s degree in Engineering/computer science/Statistics from premier institutes with 1+ years of experience in delivering analytical solutions
• Experience in working on Credit Cards with good understanding of the PNL
• Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
• Demonstrate thought leadership to approach open ended problems and build solutions
• Hands-on experience in SAS, SQL & Python
• Experience working with large and multiple datasets, data warehouses and ability to pull data using relevant programs and coding.
• Understanding of campaign management
• Should have excellent communication and inter-personal skills
• Strong process/project management skills
• Multiple stake holder management
• Strong team player
• Ability to guide and mentor Juniors
• Control orientated and Risk awareness

Preferred Qualifications

• Experience in credit cards specifically around rewards analytics will be preferred
• Customer Engagement ROI for Credit cards experience would be preferred
• Experience in Tableau would be preferred

Other details

• Location: Bangalore, India
• Employment: Full Time
• Industry: Credit Cards, Financial Services, Banking

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