Analyst, Client Relationship Management - Mongolia

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Overview:

The Mongolia Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, fintechs, non-banking financial institutions, etc. We coordinate across various business functions in Mongolia, as well as global offices, to support the business growth of our clients.

What an Analyst, Client Relationship Management - Mongolia does at Visa:
Reporting to the Country Manager, this Analyst is responsible for supporting some of Visa Mongolia’s key clients through relationship management and business planning with cross functional colleagues within Visa to develop and execute on account plans. The Analyst is also responsible for providing broad-based administrative support to Country Manager of Mongolia to meet organizational business goals and objectives in accordance with company policies, guidelines and procedures, and managing all operational aspects related to our corporate facilities.

Key responsibilities:

• Support account planning and business forecasting, ensuring accuracy in deal management, revenue projections, and opportunity pipeline tracking to support strategic growth objectives.
• Engage directly with client executives to understand strategic priorities and operational capabilities, translating insights into actionable plans and measurable outcomes.
• Prepare materials for both internal and external business reviews, including KPIs, revenue analysis, risk mitigation plans.
• Serve as a key liaison for clients, scheduling client meetings and handling related logistics and hosting visitors, and ensuring timely approvals while assessing the business impact.
• Champion continuous improvement by identifying process enhancements and leveraging data-driven insights to strengthen client relationships and business performance.
• Oversee office service providers, manage meeting rooms and ensure their proper functioning, and handle office supplies, invoices and payments
• Assist in tracking and reconciling expense and purchase order workflow to ensure reports are prepared and submitted on a timely basis
• Security access management and act as primary contact point for facilities and building management and closely partner with internal Global Security team and play an active role in Crisis Management team

Why this is important to Visa:
As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, the business development executive is needed to ensure solution delivery on our highest value opportunities.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we will need:

• At least 5 years’ experience in finance, business planning, operations, consulting, or sales.
• Advanced skills in Microsoft Excel and PowerPoint. knowledge of Power BI, Tableau, or data analytics is a plus.
• Basic understanding of payment technology or the Mongolian financial services sector. Experience with payments, eCommerce, or mobile technologies is an advantage.
• Bachelor’s or master’s degree in finance, business management, or a related field.
• Fluent Mongolian and business-level English required.

Key Competencies:

• A confident self-starter with a proven ability to take initiative and adapt to rapidly evolving, often ambiguous market environments.
• Demonstrates strategic thinking by establishing a clear vision and translating objectives into well-defined, actionable phases.
• Possesses strong commercial acumen for evaluating business opportunities and ensuring that budget, profitability, and earnings objectives are grounded in sound assumptions and suitable business models.
• Exhibits a highly disciplined and organized approach, consistently executing both immediate and long-term priorities with systematic precision.
• Exceptional organizational skills, able to multi-task and prioritize work with strong attention to details
• Ability to maintain professionalism and confidentiality when dealing with sensitive information and business matters, particularly in any written communication.

Personal Characteristics:

• Maintains a strong client-centric approach is crucial, complemented by intellectual curiosity and a commitment to thoroughly understanding clients' challenges, needs, and objectives.
• Demonstrates the ability to take measured risks and exhibits a proactive attitude, even in circumstances that demand constructive disagreement and steadfast commitment.
• Values collaboration with others and thrives in a team-oriented environment.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.