Job Summary
This role could be based in Malaysia or India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.
• Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.
• Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.
• Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.
• The Senior Manager, OCIR Specialist (OCIR BAU & ESM Support) will support the Business-As-Usual delivery of OCIR activities, with a specific focus on maintaining continuity of resilience data, governance and reporting as the Bank transitions operational activity from RSC to ESM. The role will help ensure ESM output remains fit for purpose, aligned to OCIR baseline requirements and supported by clear ownership, controls, evidence and issue management.
Key Responsibilities
• Support BAU operational resilience activities within OCIR, ensuring continuity of processes, governance, and reporting.
• Manage and maintain ESM service data, mappings, ownership records, and reporting outputs to support resilience requirements.
• Perform data quality reviews, reconciliations, and control validation to ensure ESM outputs align with OCIR baseline requirements.
• Monitor, track, and drive closure of risks, issues, dependencies, and remediation actions impacting resilience activities.
• Coordinate with Technology, SMO, business stakeholders, and downstream users to resolve data, reporting, and process-related issues.
• Produce and present management information, dashboards, governance packs, and executive updates on resilience activities and ESM performance.
• Maintain governance artefacts, evidence repositories, action trackers, sign-offs, and audit-ready documentation.
• Support the transition from RSC to ESM, ensuring seamless handover of operational activities and continuity of reporting and controls.
• Drive stakeholder engagement and communication, ensuring clear ownership, accountability, and timely decision-making.
• Ensure compliance with Operational Resilience, Risk Management, Data Governance, and Group Conduct requirements.
• Perform data analysis, reconciliation, and data quality reviews to ensure accurate and reliable resilience data.
Key stakeholders
• Group Resilience Management Team
• Global Business and Regional Chief Operating Officers
• Regional Heads of Operational Resilience
• Group Regulatory Liaison
• Corporate Secretariats
• IBS and Contract Owners
• Global Process Owners
• T&O Governance
• T&O Risk and Control
• OTCR SME - Resilience
• OTCR Coverage
• Group Internal Audit
Other Responsibilities
• Embed Here for good and Group’s brand and values in T&O; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Support any change management initiatives which impact on OCIR and Operational Resilience though the provision of advice and guidance as well as ensuring an effective control environment is maintained.
Skills and Experience
• Data Analysis
• Problem Solving
• Critical Thinking
• Data Visualisation
• SQL
• Stakeholder Management
Qualifications
• Education: Bachelor's Degree in Business, Risk Management, Information Systems, Data Analytics, Finance, Engineering, Or Related Discipline.
• Training: Operational Resilience, Enterprise Service Management (ESM), Data Governance, Data Quality Management, Risk & Control Frameworks, Governance & Oversight, Stakeholder Management, Management Reporting, Issue & Action Tracking.
• Membership: (Professional Memberships in Resilience, Risk, Business Continuity, Or Governance Bodies Would Be Advantageous).
• Certifications: Preferred: Operational Resilience, Business Continuity (CBCI/MBCI), ITIL, PMP/PRINCE2, Risk Management, Data Governance, Data Analytics, Or Governance-Related Professional Certifications.
• Languages: English (Written and Spoken) With Strong Stakeholder Communication and Presentation Skills.
Knowledge and Skills
• 5+ years of experience in operational resilience, operational risk, business continuity, service management, data governance, technology controls, banking operations, or related functions within a financial services environment
• Experience supporting governance forums, management reporting, and risk remediation activities
• Experience managing data quality, reconciliations, and control evidence
• Experience working with Technology, Operations, Risk, and Business stakeholders
• Experience in implementing or supporting ESM, service management, or resilience-related platforms
• Experience in a regulated banking or financial services environment preferred
• Strong data analysis capability, including data quality assessment, reconciliation, trend analysis, root cause identification, and data-driven decision making
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.